Expressing Compassion in the Face of Crisis: Organizational Practices in the Aftermath of the Brisbane Floods of 2011

10 Pages Posted: 15 May 2013

See all articles by Ace Volkmann Simpson

Ace Volkmann Simpson

PEC University of Technology

Stewart R. Clegg

University of Technology, Sydney - School of Management; New University of Lisbon - Nova School of Business and Economics

Miguel Pina e Cunha

New University of Lisbon - Nova School of Business and Economics

Date Written: June 2013

Abstract

Compassion is almost universally acknowledged as an important issue in the crisis management literature. The dominant perspective, however, approaches compassion instrumentally. The findings of this study on the compassionate support offered (or not) to employees during and after the Brisbane flood crisis of January 2011 provide insight into crisis management as a continuous process rather than a reactionary response when disaster arises. Three significant policy implications are generated: First, compassionate discourses and categorization schemas should be clearly articulated within the organization before crisis. Second, compassionate policies and practices need to be embedded in ongoing organizational routines and policies. Third, initiatives framed as compassion responses should not be assumed to necessarily create positive outcomes; rather, outcomes should be assessed on an ongoing basis.

Suggested Citation

Simpson, Ace Volkmann and Clegg, Stewart R. and Cunha, Miguel Pina e, Expressing Compassion in the Face of Crisis: Organizational Practices in the Aftermath of the Brisbane Floods of 2011 (June 2013). Journal of Contingencies and Crisis Management, Vol. 21, Issue 2, pp. 115-124, 2013. Available at SSRN: https://ssrn.com/abstract=2265221 or http://dx.doi.org/10.1111/1468-5973.12016

Ace Volkmann Simpson (Contact Author)

PEC University of Technology ( email )

Sector -12
No Address Available, UT

Stewart R. Clegg

University of Technology, Sydney - School of Management ( email )

Room C401A
Corner Quay Street & Ultimo Road
Sydney 2007, New South Wales
Australia
9514 3934 (Phone)
9514 3602 (Fax)

New University of Lisbon - Nova School of Business and Economics ( email )

Campus de Campolide
Lisbon, 1099-032
Portugal

Miguel Pina e Cunha

New University of Lisbon - Nova School of Business and Economics ( email )

Campus de Campolide
Lisbon, 1099-032
Portugal

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