What Sticks: How Medical Residents and Academic Health Care Faculty Transfer Conflict Resolution Training from the Workshop to the Workplace

Conflict Resolution Quarterly, vol. 25, no. 3, p 321 Spring 2008

30 Pages Posted: 18 May 2013

See all articles by Ellen B. Zweibel

Ellen B. Zweibel

University of Ottawa - Common Law Section

Rose Goldstein

McGill University

John Manwaring

University of Ottawa - Common Law Section

Meridith Marks

University of Ottawa

Date Written: Spring 2008

Abstract

Workshops in conflict resolution were given to enhance the ability of residents and academic health care faculty to collaborate in multidisciplinary teams, patient care, hospital committees, public health issues, teaching, and research. A qualitative research study on the transfer of learning from the workshops to the workplace reports on the attitude, knowledge, and skills consistently reported both immediately after the workshops and twelve months later. Learners' descriptions of workplace conflict confirmed they gained a positive outlook on conflict and their own ability to solve problems and apply conflict resolution skills, such as interest analysis and communication techniques, to gain perspective, reduce tension, increase mutual understanding, and build relationships in patient care, teaching, research, and administration.

Keywords: conflict, dispute, resolution, health, medicine, workplace, student, resident, school, learning, multidisciplinary, patient care, public health, teach, research, learning, workshop, communication, professional, skill

Suggested Citation

Zweibel, Ellen B. and Goldstein, Rose and Manwaring, John and Marks, Meridith, What Sticks: How Medical Residents and Academic Health Care Faculty Transfer Conflict Resolution Training from the Workshop to the Workplace (Spring 2008). Conflict Resolution Quarterly, vol. 25, no. 3, p 321 Spring 2008. Available at SSRN: https://ssrn.com/abstract=2266523

Ellen B. Zweibel (Contact Author)

University of Ottawa - Common Law Section ( email )

57 Louis Pasteur Street
Ottawa, K1N 6N5
Canada

Rose Goldstein

McGill University ( email )

1001 Sherbrooke St. W
Montreal, Quebec H3A 1G5
Canada

John Manwaring

University of Ottawa - Common Law Section ( email )

57 Louis Pasteur Street
Ottawa, K1N 6N5
Canada

Meridith Marks

University of Ottawa

2292 Edwin Crescent
Ottawa, Ontario K2C 1H7
Canada

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