The Sustainability of Corporate Wikis: A Time-Series Analysis of Activity Patterns

ACM Transactions on Management information Systems (TMIS), Volume 1, Number 1, December 2010

University of Alberta School of Business Research Paper No. 2013-102

Posted: 23 May 2013 Last revised: 27 Jun 2013

Date Written: December 1, 2009

Abstract

While existing theoretical frameworks describe collective technology adoption patterns, they provide little insight regarding the expected patterns of wiki activity within projects. Another impediment to the study of wiki sustainability is the absence of time-series analysis methods that are suitable for the unique patterns of wiki activity logs. The primary goals of this study are to: (i) develop a novel method for analyzing wiki edit activity logs, (ii) reveal the temporal patterns of corporate wiki edit activity, and (iii) study the factors impacting wikis' sustainability. A validation of our proposed method demonstrates that it is superior to the baseline algorithm in the face of noisy data. Our empirical study combines wiki system edit activity logs with a survey of users' perceptions, and explores 33277 distinct wiki applications within one global organization over the first 5 years of wiki operation. Our results reveal six different prototypical wiki activity patterns, and show that most corporate wikis become inactive after a relatively short period. Findings from the user survey show that users of sustainable wikis are more satisfied with the wiki system and its contents, and feel that the wiki provides them with a sense of community and productivity enhancements

Keywords: Time Series, Corporate, Wiki, Life cycle, Sustainability, Edit activity patterns, Clustering

Suggested Citation

Arazy, Ofer and Croitoru, Arie, The Sustainability of Corporate Wikis: A Time-Series Analysis of Activity Patterns (December 1, 2009). ACM Transactions on Management information Systems (TMIS), Volume 1, Number 1, December 2010, University of Alberta School of Business Research Paper No. 2013-102, Available at SSRN: https://ssrn.com/abstract=2268685

Arie Croitoru

University of Alberta ( email )

Edmonton, Alberta T6G 2R3
Canada

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