Measuring IT System Value with Entity-Specific Factors Influencing Process Runtime Efficiency

WI2013 - 11th International Conference on Wirtschaftsinformatik

Posted: 6 Jun 2013

See all articles by Jan Muntermann

Jan Muntermann

University of Goettingen (Göttingen)

Moritz Christian Weber

Goethe University Frankfurt Faculty of Economics and Business Administration

Carola Wondrak

Independent

Date Written: February 27, 2013

Abstract

This empirical study explores the different factors influencing the runtime of a booking process in the middle office of a major European investment company. The study is based on mixed methods research that combines qualitative research data collection techniques with a quantitative research approach. On the basis of semi-structured interviews, we first develop and present a model of the business process and control points to assess booking runtime. We further identify relevant and IT-related factors such as process automation that may affect booking runtime. Then, we analyze a unique dataset of historical process cycles providing details on booking runtime. Our quantitative analysis of this data provides new insights into how to identify most relevant factors affecting runtime of transaction processes in the financial industry. From a methodological perspective, our study illustrates how to conduct mixed methods research in the field of process performance evaluations.

Keywords: Mixed Methods, Business Processes, Investment Management, Business Value of IT

JEL Classification: Q31

Suggested Citation

Muntermann, Jan and Weber, Moritz Christian and Wondrak, Carola, Measuring IT System Value with Entity-Specific Factors Influencing Process Runtime Efficiency (February 27, 2013). WI2013 - 11th International Conference on Wirtschaftsinformatik , Available at SSRN: https://ssrn.com/abstract=2274679

Jan Muntermann

University of Goettingen (Göttingen)

Platz der Gottinger Sieben 3
Gottingen, D-37073
Germany

Moritz Christian Weber (Contact Author)

Goethe University Frankfurt Faculty of Economics and Business Administration ( email )

Grueneburgplatz 1
Frankfurt am Main, 60323
Germany

Carola Wondrak

Independent ( email )

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