Strengthening the Performance Framework: Towards a High Performing Australian Public Service

28 Pages Posted: 8 Jun 2013 Last revised: 23 Jun 2013

See all articles by Deborah Ann Blackman

Deborah Ann Blackman

University of New South Wales (UNSW); University of Canberra

Fiona Buick

University of Canberra - School of Business and Government

Michael O'Donnell

University of New South Wales (UNSW)

Janine L. O'Flynn

University of Melbourne - School of Social and Political Sciences; Australia and New Zealand School of Government

Damian West

University of New South Wales (UNSW)

Date Written: May 13, 2013

Abstract

This paper presents a framework for supporting the development of high performance through an alternative approach to performance management. The proposition of this framework is that, to enable high performance, there needs to be a renewed emphasis on performance management as a core activity that is embedded in all management functions. To be meaningful and effective, performance management needs to be integrated with other management and human resource practices in order to develop an integrated system of high performance; it would commence with job design and flow through to when an employee leaves the organisation. Several of the mechanisms required to support effective performance management are already evident in organisations. However, their application is limited and there are a number of areas where the performance management system could be improved to support performance improvement, employee engagement and high performance.

To assist organisations in undertaking a renewed approach to performance management, the Commission1, in collaboration with Professor Deborah Blackman and Dr. Fiona Buick from the University of Canberra, Professor Janine O’Flynn from the University of Melbourne and Professor Michael O’Donnell from the University of New South Wales Canberra, undertook a comprehensive review of the existing literature on high performance and performance management to develop a new conceptual framework. Empirical work undertaken in APS agencies has resulted in the development of a new approach. In the paper we present a new approach to performance management designed to support the development and maintenance of high performance within the APS.

The research identified that performance management is an issue affecting every aspect of an agency’s operation, from the performance of individual employees through to the implementation of organisational outcomes expected by Government. A framework has been developed that reconceptualises the elements that support performance improvement and, ultimately, high performance. The paper presents the elements of the framework itself, as well as offering guidance on how to implement the principles and foundation elements.

Keywords: Peformance Management, High Peformance Organizations, Public Sector

JEL Classification: J24, M12, M54

Suggested Citation

Blackman, Deborah Ann and Buick, Fiona and O'Donnell, Michael and O'Flynn, Janine L. and West, Damian, Strengthening the Performance Framework: Towards a High Performing Australian Public Service (May 13, 2013). Available at SSRN: https://ssrn.com/abstract=2275681 or http://dx.doi.org/10.2139/ssrn.2275681

Deborah Ann Blackman (Contact Author)

University of New South Wales (UNSW) ( email )

Kensington
Sydney, NSW 2052
Australia

University of Canberra ( email )

Canberra, ACT 2601
Australia

Fiona Buick

University of Canberra - School of Business and Government ( email )

Canberra, ACT 2601
Australia

Michael O'Donnell

University of New South Wales (UNSW)

Kensington
Sydney, NSW 2052
Australia

Janine L. O'Flynn

University of Melbourne - School of Social and Political Sciences ( email )

185 Pelham Street
Carlton, Victoria 3053
Australia

Australia and New Zealand School of Government ( email )

Level 4, 161 Barry Street
Carlton, Vic 3053
Australia

Damian West

University of New South Wales (UNSW)

Kensington
Sydney, NSW 2052
Australia

Register to save articles to
your library

Register

Paper statistics

Downloads
374
rank
73,408
Abstract Views
1,677
PlumX