Dynamic Capabilities and E-Service

Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Special Issue: e-Service: Conceptual Frameworks, Volume 26, Issue 4, pages 301-315, December 2009

University of Alberta School of Business Research Paper No. 2013-1068

Posted: 2 Jul 2013

Date Written: June 1, 2008

Abstract

The rapid, pervasive growth of Internet use for business purposes has had a noticeable effect on numerous firms' business strategies. This type of perturbation among competitors results in a more dynamic market. To be successful in such a market often requires a firm to reexamine how it competes. In recent years, two strategic management theories — the resource-based view (RBV) and the dynamic capabilities theory (DCT) — have been advanced by proponents as being the key to developing successful competitive advantage. We argue that the DCT is a logical extension of the RBV. Operationalization has been a critical issue for both theories, and this paper fills a gap in the literature by offering a method of operationalizing dynamic capabilities. Copyright © 2009 ASAC. Published by John Wiley & Sons, Ltd.

Keywords: Resource-based view (RBV), customer perceptions, Dynamic Capabilities Theory (DCT), Interaction-Space Framework, strategy

JEL Classification: M10, L21

Suggested Citation

Rolland, Erik and Patterson, Raymond and Ward, Keith, Dynamic Capabilities and E-Service (June 1, 2008). Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Special Issue: e-Service: Conceptual Frameworks, Volume 26, Issue 4, pages 301-315, December 2009, University of Alberta School of Business Research Paper No. 2013-1068, Available at SSRN: https://ssrn.com/abstract=2281429

Erik Rolland (Contact Author)

Ohio State University ( email )

2100 Neil Avenue
Columbus, OH 43210
United States
614-292-7692 (Phone)
614-292-2118 (Fax)

Raymond Patterson

Independent

Keith Ward

Independent ( email )

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