Improving Outpatient Healthcare Quality: Understanding the Quality Dimensions

Health Care Management Review, October/December 2005, Volume 30, Issue 4, pp 361-371

University of Alberta School of Business Research Paper No. 2013-1074

Posted: 2 Jul 2013

Date Written: June 1, 2004

Abstract

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.

Suggested Citation

Ward, Keith and Rolland, Erik and Patterson, Raymond, Improving Outpatient Healthcare Quality: Understanding the Quality Dimensions (June 1, 2004). Health Care Management Review, October/December 2005, Volume 30, Issue 4, pp 361-371, University of Alberta School of Business Research Paper No. 2013-1074, Available at SSRN: https://ssrn.com/abstract=2282009

Erik Rolland

Independent ( email )

Raymond Patterson

Independent

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