Performance Excellence through Integration of KM Philosophy in TQM Practices
Proc. ICCS-11, Lahore, Pakistan, December 19-22, 2011, Vol. 21, pp. 651-660
10 Pages Posted: 30 Jun 2013 Last revised: 26 Mar 2015
Date Written: December 22, 2011
Performance is a vital subject in corporate sector; it is highly dependent not only on internal organizational functions but also equally dependent on external environmental factors. This paper presents a framework to incorporate knowledge management (KM) philosophy as a supportive segment in total quality management (TQM) practices to enhance performance excellence. The infusion of KM philosophy in TQM practices will provide multidimensional approach for performance enhancement by establishing a significant base for decision making.
Keywords: Total quality management, Knowledge management, Performance excellence
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