Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations

Journal of Computer-Mediated Communication, Vol. 19, No. 1, pp. 1-19, 2013

19 Pages Posted: 25 Jun 2013 Last revised: 7 Aug 2014

See all articles by Paul M. Leonardi

Paul M. Leonardi

University of California, Santa Barbara

Marleen Huysman

VU University Amsterdam

Charles Steinfield

Michigan State University

Date Written: June 23, 2013

Abstract

Social media are increasingly implemented in work organizations as tools for communication among employees. As these technologies begin to proliferate across the enterprise, it is important that we develop an understanding of how they enable and constrain the communicative activities through which work is accomplished because it is these very dynamics that constitute and perpetuate organizations. We begin by offering a definition of enterprise social media and providing a rough historical account of the various avenues through which these technologies have entered and continue to enter the workplace. We also review areas of research covered by papers in this special issue and papers on enterprise social media published elsewhere to take stock of the current state of out knowledge and to propose directions for future research.

Keywords: Enterprise Social Media, Affordances, Organizing, Technology Use, Social Networking, Workplace, Communication

Suggested Citation

Leonardi, Paul M. and Huysman, Marleen and Steinfield, Charles, Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations (June 23, 2013). Journal of Computer-Mediated Communication, Vol. 19, No. 1, pp. 1-19, 2013. Available at SSRN: https://ssrn.com/abstract=2283960

Paul M. Leonardi (Contact Author)

University of California, Santa Barbara ( email )

Phelps Hall
Santa Barbara, CA 93106
United States

HOME PAGE: http://www.tmp.ucsb.edu/leonardi/

Marleen Huysman

VU University Amsterdam ( email )

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

Charles Steinfield

Michigan State University ( email )

Agriculture Hall
East Lansing, MI 48824-1122
United States

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