Leveraging Knowledge Management for Growth: A Case Study of Tata Consultancy Services

Ravi S. Sharma, “Leveraging Growth with Knowledge Management – a case study of Tata Consultancy Services”, Journal of IT Case and Application Research, 9 (4), pp. 29-65, 2007.

39 Pages Posted: 22 Jul 2013

See all articles by Ravi Sharma

Ravi Sharma

Center for Inclusive Digital Enterprise - CeIDE; University of Canterbury

Aijaz Siddiqui

SP Jain Institute of Management

Atul Sharma

SP Jain Institute of Management

Rajdeep Singh

SP Jain Institute of Management

Ravi Kumar

SP Jain Institute of Management

Sachin Kaushal

SP Jain Institute of Management

Siddhartha Banerjee

SP Jain Institute of Management

Date Written: June 27, 2007

Abstract

This case study is a review of knowledge management practices at Tata Consultancy Services – an increasingly global IT consulting firm headquartered in Mumbai – which has enabled it to meet ambitious growth targets over the past 5 years. The case also narrates some of the continuing challenges that confront TCS and the potential risks pertaining to leveraging knowledge capital. The authors collaborated on this case in order to develop learning insights on knowledge management in practice at global leaders across industries. While open-ended in its conclusions, this case does reveal some of the dilemmas faced by strategic management in adopting a suitable KM strategy for sustainable growth.

Keywords: growth strategy, learning organization, knowledge management, knowledge audit, knowledge management strategy, knowledge strategy, knowledge transfer

Suggested Citation

Sharma, Ravi S. and Siddiqui, Aijaz and Sharma, Atul and Singh, Rajdeep and Kumar, Ravi and Kaushal, Sachin and Banerjee, Siddhartha, Leveraging Knowledge Management for Growth: A Case Study of Tata Consultancy Services (June 27, 2007). Ravi S. Sharma, “Leveraging Growth with Knowledge Management – a case study of Tata Consultancy Services”, Journal of IT Case and Application Research, 9 (4), pp. 29-65, 2007., Available at SSRN: https://ssrn.com/abstract=2286459

Ravi S. Sharma (Contact Author)

Center for Inclusive Digital Enterprise - CeIDE ( email )

New Zealand

HOME PAGE: http://www.ceide.org

University of Canterbury ( email )

School of Business
Christchurch, 8040
New Zealand

HOME PAGE: http://www.canterbury.ac.nz

Aijaz Siddiqui

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

Atul Sharma

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

Rajdeep Singh

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

Ravi Kumar

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

Sachin Kaushal

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

Siddhartha Banerjee

SP Jain Institute of Management ( email )

Dadabhai Nagar Rd
Andheri West
Mumbai, 400058
India

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