Leveraging Knowledge Management for Growth: A Case Study of Tata Consultancy Services
Ravi S. Sharma, “Leveraging Growth with Knowledge Management – a case study of Tata Consultancy Services”, Journal of IT Case and Application Research, 9 (4), pp. 29-65, 2007.
39 Pages Posted: 22 Jul 2013
Date Written: June 27, 2007
This case study is a review of knowledge management practices at Tata Consultancy Services – an increasingly global IT consulting firm headquartered in Mumbai – which has enabled it to meet ambitious growth targets over the past 5 years. The case also narrates some of the continuing challenges that confront TCS and the potential risks pertaining to leveraging knowledge capital. The authors collaborated on this case in order to develop learning insights on knowledge management in practice at global leaders across industries. While open-ended in its conclusions, this case does reveal some of the dilemmas faced by strategic management in adopting a suitable KM strategy for sustainable growth.
Keywords: growth strategy, learning organization, knowledge management, knowledge audit, knowledge management strategy, knowledge strategy, knowledge transfer
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