Ensuring Remedies to Cure Cramming

14 Cardozo J. of Conflict Resolution 877-97 (2013)

U of Colorado Law Legal Studies Research Paper No. 13-12

23 Pages Posted: 2 Jul 2013

See all articles by Amy J. Schmitz

Amy J. Schmitz

University of Missouri School of Law

Abstract

The unauthorized addition of third party charges to telecommunications bills ("cramming") is a growing problem that has caught the attention of federal regulators and state attorney generals. This Article therefore discusses the problems associated with cramming, and highlights consumers’ uphill battles in seeking remedies with respect to cramming claims. Indeed, it is imperative for policymakers, researchers, consumer advocates, and industry groups to collaborate in developing means for resolving these claims. Accordingly, this Article offers a proposal for resolving cramming disputes in order to advance this collaboration, and inspire development of a functioning online dispute resolution ("ODR") process to handle these claims. This process is designed to provide consumers a quick and easy-to-understand option for reporting and resolving cramming cases.

Keywords: contracts, arbitration, consumer protection, dispute resolution, ADR, ODR, online dispute resolution, e-contracts, consumer contracts

JEL Classification: K12, K40, K41, K00, K29, K20, K30, K10, K39, P45, P46, O31

Suggested Citation

Schmitz, Amy J., Ensuring Remedies to Cure Cramming. 14 Cardozo J. of Conflict Resolution 877-97 (2013), U of Colorado Law Legal Studies Research Paper No. 13-12, Available at SSRN: https://ssrn.com/abstract=2288733

Amy J. Schmitz (Contact Author)

University of Missouri School of Law ( email )

Missouri Avenue & Conley Avenue
Columbia, MO MO 65211
United States
573-882-5969 (Phone)

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