Solving Problems – A Strategic Approach: Examples, Processes & Strategies

52 Pages Posted: 24 Jul 2013

See all articles by Liz Curran

Liz Curran

Nottingham Trent University; ANU College of Law

Date Written: July 23, 2013

Abstract

The report has been commissioned by Consumer Action Law Centre and the Footscray Community Legal Centre and launched at a National Conference and the Ruby Hutchison Lecture on Thursday 14 March 2013. The ACCC and CHOICE jointly host the Ruby Hutchison Memorial Lecture each year. Ruby Hutchison was the founder of the Australian Consumers' Association which is now known as CHOICE.

Dr Curran's report which was written with the assistance of the staff of Consumer Action Law Centre and the Footscray Community Legal Centre illustrates the importance of going beyond an individual approach to casework to benefit individuals, groups and the broader community. It argues that a strategic approach to problem solving can better ensure that a service is effective, efficient and targeted, with a broader and long lasting impact or as government says - a “successful outcome”. It also proposes that community legal centres should be given more support to encourage and foster an environment where strategic thought and planning about service mix approaches are used to make the service more outcome-focused. This would lead to service being more effective and mindful of what interventions are needed to achieve the best outcomes rather than merely providing case work, information and referral in isolation from a broader strategy that improves clients’ lives.

Suggested Citation

Curran, Elizabeth, Solving Problems – A Strategic Approach: Examples, Processes & Strategies (July 23, 2013). ANU College of Law Research Paper, March 2013, Available at SSRN: https://ssrn.com/abstract=2297705 or http://dx.doi.org/10.2139/ssrn.2297705

Elizabeth Curran (Contact Author)

Nottingham Trent University ( email )

Belgrave Centre
Chaucer Street
Nottingham, NG1 5LP
United Kingdom

ANU College of Law ( email )

Melbourne based
Canberra, Australian Capital Territory 0200
Australia

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