Managing Data Quality with ERP Systems - Insights from the Insurance Sector

Proceedings of the 21st European Conference on Information Systems, Utrecht, Netherlands, June 5-8, 2013

Posted: 2 Aug 2013

See all articles by Paul Glowalla

Paul Glowalla

University of Cologne

Ali Sunyaev

University of Cologne

Date Written: 2013

Abstract

Data quality management (DQM) gains importance due to the increasing amount and diversity of data as well as data’s critical impact on organizational success. Enterprise resource planning (ERP) systems, which are used in most manufacturing and service organizations, provide a platform for data integration. The information-intensive insurance sector, with its complex products and distribution structure, underlies an unprecedented number of mergers and acquisitions as well as numerous regulations. Despite these specific characteristics and entailed data quality issues, there is a lack of sector-specific research of how ERP systems are used for DQM. We examine ERP systems’ use for DQM in the insurance sector by conducting semi-structured expert interviews. This study shows that ERP systems are used for integration after mergers and acquisitions and to fulfill regulations. ERP systems provide a starting point for organization-wide data analysis due to their positive impact on data quality. However, cultural and managerial challenges need to be addressed in research as well as in practice in order to lever the potential of diverse data for analysis. Thus, we present areas for further research and provide guidance for future use of ERP systems in DQM.

Keywords: Data quality, ERP system, insurance, mergers and acquisitions, regulations, data analysis, expert interviews

Suggested Citation

Glowalla, Paul and Sunyaev, Ali, Managing Data Quality with ERP Systems - Insights from the Insurance Sector (2013). Proceedings of the 21st European Conference on Information Systems, Utrecht, Netherlands, June 5-8, 2013. Available at SSRN: https://ssrn.com/abstract=2304643

Paul Glowalla (Contact Author)

University of Cologne ( email )

Pohligstr. 1
Cologne, 50969
Germany

Ali Sunyaev

University of Cologne ( email )

Albertus-Magnus-Platz
Cologne, 50923
Germany

HOME PAGE: http://www.isq.uni-koeln.de

Register to save articles to
your library

Register

Paper statistics

Abstract Views
231
PlumX Metrics