Responsible Commercial Activity of SMEs and Specific Values of Sustainable Development in Terms of the European Excellence Model

Amfiteatru Economic, Vol XII (Issue: 27), pg. 10-26, 2010

17 Pages Posted: 3 Aug 2013

See all articles by Marieta Olaru

Marieta Olaru

Bucharest Academy of Economic Studies - Faculty of Commerce

Vasile Dinu

ASE Bucharest; Academy of Romanian Scientists

Ghiorghiţa Stoleriu

Tecnoservice Bucureşti

Diana Şandru

Departamentul Administrarea Afacerilor UNESCO

Violeta Dincă

Departamentul Administrarea Afacerilor UNESCO

Date Written: february 2, 2010

Abstract

The paper underlines part of the value of the research based on survey results conducted on SMEs in Romania, in 2007-2008, within the national research project IDEAS 856 "Increasing the competitiveness of SMEs in Romania by implementing a model evaluation and improvement of their performance in accordance with the European model of quality management.” One of the research objectives was the assessment of the satisfaction degree of requirements relating to protection of human health and environmental protection by SMEs from Romania, including those in trade, in terms of an integrated approach to sustainable development values within the European Excellence Model as defined by the European Foundation for Quality Management - EFQM). As a consequence of the study it appears that there is a correlation between the degree of meeting these requirements and mature quality management system of enterprises. Thus, it was found that for SMEs in trade, whose interests in implementing a quality management system is in its early stages, the degree of satisfaction of the requirements of society, from the perspective of an integrated approach to sustainable development values in the EFQM Excellence Model, is relatively low. On the other hand, research carried out showed that data obtained by SMEs in trade in the process of evaluating and monitoring the impact on the environment are used mainly to establish corrective actions, following the complaints occurred, and less to define continuous improvement programs to meet these requirements.

Keywords: responsible commercial activity, sustainable development, demands of society, social responsibility, SMEs in trade, the EFQM excellence model

JEL Classification: M10

Suggested Citation

Olaru, Marieta and Dinu, Vasile and Stoleriu, Ghiorghiţa and Şandru, Diana and Dincă, Violeta, Responsible Commercial Activity of SMEs and Specific Values of Sustainable Development in Terms of the European Excellence Model (february 2, 2010). Amfiteatru Economic, Vol XII (Issue: 27), pg. 10-26, 2010, Available at SSRN: https://ssrn.com/abstract=2305210

Marieta Olaru

Bucharest Academy of Economic Studies - Faculty of Commerce ( email )

Piata Romana, nr.6
Bucharest
Romania

Vasile Dinu (Contact Author)

ASE Bucharest ( email )

Piata Romana, No.6
Bucharest
Romania

Academy of Romanian Scientists ( email )

Romania

Ghiorghiţa Stoleriu

Tecnoservice Bucureşti ( email )

Bucharest
Romania

Diana Şandru

Departamentul Administrarea Afacerilor UNESCO ( email )

Bucharest
Romania

Violeta Dincă

Departamentul Administrarea Afacerilor UNESCO ( email )

Bucharest
Romania

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