How to Design for Strategic Resilience: A Case Study in Retailing

Journal of Organization Design, Vol.2, No.2 (2013), p. 44-53

10 Pages Posted: 4 Sep 2013 Last revised: 14 Jan 2015

See all articles by Liisa Välikangas

Liisa Välikangas

Aalto School of Economics

A. Georges L. Romme

Eindhoven University of Technology (TUE) - Department of Industrial Engineering and Innovation Sciences

Multiple version iconThere are 2 versions of this paper

Date Written: August 20, 2013

Abstract

Few firms can be said to be truly resilient by sustaining high performance for a long time. We draw on a case study of a large U.S.-based retailer to explore how an organization develops resilience – the ability to recover quickly from environmental jolts or misfortunes. The company’s CEO, concerned about the company’s ability to maintain its industry leadership and excellent performance, sought to engage the organization in a broad quest for developing resilience capabilities. Our analysis of this case suggests that generative doubt, organizational slack, and mindful engagement throughout the organization are key conditions for resilience. These three conditions need to co-exist to develop and sustain strategic resilience.

Keywords: resilience, organizational resilience, strategic resilience, organization design, mindfulness, generative doubt, slack resources, leadership

Suggested Citation

Välikangas, Liisa and Romme, A. Georges L., How to Design for Strategic Resilience: A Case Study in Retailing (August 20, 2013). Journal of Organization Design, Vol.2, No.2 (2013), p. 44-53, Available at SSRN: https://ssrn.com/abstract=2319931

Liisa Välikangas (Contact Author)

Aalto School of Economics ( email )

P.O. Box 21210
Helsinki, 00101
Finland

A. Georges L. Romme

Eindhoven University of Technology (TUE) - Department of Industrial Engineering and Innovation Sciences ( email )

Den Dolech 2
Eindhoven
5600 MB Eindhoven
Netherlands

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
120
Abstract Views
503
rank
148,961
PlumX Metrics