New Public Management and Citizens’ Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness

Andrews, R. & Van de Walle, S. (2013). ‘New Public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness’. Public Management Review, 15(5): 762-783.

38 Pages Posted: 5 Sep 2013

See all articles by Rhys Andrews

Rhys Andrews

Cardiff University - Cardiff Business School

Steven Van de Walle

KU Leuven - Department of Political Science; Erasmus University Rotterdam - Department of Public Administration

Date Written: September 4, 2013

Abstract

We examine the relationship between a range of New Public Management (NPM) practices and citizens’ perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens’ perceptions of all four dimensions of local service performance, but that an entrepreneurial strategic orientation exhibits a positive association with all four. Performance management is also likely to positively rather than negatively influence citizens’ perceptions of local public services. Further analysis revealed that the impact of NPM practices varies according to the level of socio-economic disadvantage confronted by local governments.

Keywords: New public management, efficiency, responsiveness, equity, effectiveness

JEL Classification: D73, H71, H72, H7

Suggested Citation

Andrews, Rhys and Van de Walle, Steven, New Public Management and Citizens’ Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness (September 4, 2013). Andrews, R. & Van de Walle, S. (2013). ‘New Public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness’. Public Management Review, 15(5): 762-783.. Available at SSRN: https://ssrn.com/abstract=2320461

Rhys Andrews (Contact Author)

Cardiff University - Cardiff Business School ( email )

Aberconway Building
Colum Road
Cardiff, Wales CF10 3EU
United Kingdom
+44 (0)29 2087 6014 (Phone)
+44 (0)29 2087 6014 (Fax)

Steven Van de Walle

KU Leuven - Department of Political Science ( email )

Public Management Institute
Van Evenstraat 2A
B-3000 Leuven
Belgium
+32 16 323614 (Phone)
+32 16 323611 (Fax)

HOME PAGE: http://www.publicmanagementinstitute.be

Erasmus University Rotterdam - Department of Public Administration ( email )

3000 DR Rotterdam
Netherlands
0031 10 408 2518 (Phone)

HOME PAGE: http://www.stevenvandewalle.eu

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