Online Dispute Resolution (ODR): What is it, and is it the Way Forward?

79 International Journal of Arbitration, Mediation and Dispute Management, Issue 3, 2013

9 Pages Posted: 15 Sep 2013  

Julio César Betancourt

affiliation not provided to SSRN

Elina Zlatanska

Chartered Institute of Arbitrators

Date Written: September 13, 2013

Abstract

This article provides a concise explanation of the notion of "dispute resolution" in cyberspace. It reviews some of the recent studies on the use of Online Dispute Resolution (ODR), especially the use of e-negotiation, e-mediation and e-arbitration, considers the issues concerning the intricacies of settling and resolving disputes in cyberspace and concludes that the idea of banishing offline dispute settlement and dispute resolution methods — in the near future — is extremely unlikely ever to come true.

Keywords: Alternative Dispute Resolution, ADR, Online Dispute Resolution, ODR

Suggested Citation

Betancourt, Julio César and Zlatanska, Elina, Online Dispute Resolution (ODR): What is it, and is it the Way Forward? (September 13, 2013). 79 International Journal of Arbitration, Mediation and Dispute Management, Issue 3, 2013. Available at SSRN: https://ssrn.com/abstract=2325422

Julio César Betancourt (Contact Author)

affiliation not provided to SSRN

Elina Zlatanska

Chartered Institute of Arbitrators ( email )

12 Bloomsbury Square
London, WC1A 2LP
United Kingdom

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