From Self-To-Other-Centric: The Impact of Team (Dis)Satisfaction and Psychological Safety on Performance Evaluation Biases

28 Pages Posted: 26 Sep 2013 Last revised: 7 Nov 2013

See all articles by Kristin Behfar

Kristin Behfar

University of California, Irvine

Ray Friedman

Vanderbilt University - Organizational Behavior

Se Hyung Oh

Vanderbilt University

Date Written: September 23, 2013

Abstract

Research on self-serving bias in teams has focused on bias after team feedback. Many teams, however, work for extended periods of time before receiving feedback. This paper proposes that team members exhibit biases prior to receiving feedback, depending on the level of team satisfaction. The results of a field study of 35 MBA teams demonstrate that members of unsatisfied teams make more self-serving claims about contribution toward the team’s task, while the most highly satisfied teams demonstrate an "other-centric" bias -- assigning more credit to other team members than to themselves. Both biases -- self-serving and other-serving -- are eliminated in teams with strong psychological safety norms.

Keywords: self-serving bias, ego-centric bias, teams, psychological safety

Suggested Citation

Behfar, Kristin and Friedman, Raymond A. and Oh, Se Hyung, From Self-To-Other-Centric: The Impact of Team (Dis)Satisfaction and Psychological Safety on Performance Evaluation Biases (September 23, 2013). Vanderbilt Owen Graduate School of Management Research Paper No. 2329776, Available at SSRN: https://ssrn.com/abstract=2329776 or http://dx.doi.org/10.2139/ssrn.2329776

Kristin Behfar

University of California, Irvine ( email )

Paul Merage School of Business
Irvine, CA California 92697-3125
United States

Raymond A. Friedman (Contact Author)

Vanderbilt University - Organizational Behavior ( email )

401 21st Avenue South
Nashville, TN 37203
United States
615-322-3992 (Phone)
615-343-7177 (Fax)

HOME PAGE: http://mba.vanderbilt.edu/faculty/rfriedman.cfm

Se Hyung Oh

Vanderbilt University ( email )

2301 Vanderbilt Place
Nashville, TN 37240
United States

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