Technology-Task Coupling: How Social Media Use is Related to Public Managers’ Perceptions of E-Government Outcomes

Feeney MK, Welch EW. Technology–Task Coupling: Exploring Social Media Use and Managerial Perceptions of E-Government. The American Review of Public Administration. 2016;46(2):162-179. doi:10.1177/0275074014547413

20 Pages Posted: 28 Sep 2013 Last revised: 26 Aug 2021

See all articles by Mary K. Feeney

Mary K. Feeney

Arizona State University (ASU) - School of Public Affairs

Eric Welch

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies

Date Written: September 26, 2013

Abstract

Social media comprises a set of new technologies that enable richer data exchange in highly decentralized, dynamic, and loosely structured versatile virtual environments. Social media technology is expected to enhance participation, learning, and knowledge production in government settings, aligning traditional structural and authority boundaries while also challenging them. We examine the extent to which local governments in the United States are coupling social media technology with two types of participative tasks: collaborative work inside the organization and participative interaction with external stakeholders. We also explore how these two technology–task couples are associated with managerial perceptions of the positive and negative outcomes of technology use. We use survey data from five departments—community development, finance, police, mayor’s office, and parks and recreation—in 500 U.S. cities. Findings show that social media and their use for specific tasks have limited impact on either positive or negative perceived outcomes. These non-findings may demonstrate that the implementation cost of social media technologies outweighs the managerial benefits they realize; that technology–task applications substitute for traditional approaches to the same task, but no effect is incurred; or that social media technologies are relatively new to local governments, and efforts to effectively utilize them for internal work tasks and external engagement are in their infancy.

Keywords: social media, local government, technology, management

Suggested Citation

Feeney, Mary K. and Welch, Eric, Technology-Task Coupling: How Social Media Use is Related to Public Managers’ Perceptions of E-Government Outcomes (September 26, 2013). Feeney MK, Welch EW. Technology–Task Coupling: Exploring Social Media Use and Managerial Perceptions of E-Government. The American Review of Public Administration. 2016;46(2):162-179. doi:10.1177/0275074014547413 , Available at SSRN: https://ssrn.com/abstract=2331387 or http://dx.doi.org/10.2139/ssrn.2331387

Mary K. Feeney (Contact Author)

Arizona State University (ASU) - School of Public Affairs ( email )

Farmer Building 440G PO Box 872011
Tempe, AZ
United States

Eric Welch

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies ( email )

411 N Central Avenue, Suite 463
School of Public Affairs
Phoenix, AZ 85004
United States
6024962463 (Phone)

HOME PAGE: http://csteps.asu.edu

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