Feelings and Perspective Matter: Sharing of Crisis Information in Social Media

11 Pages Posted: 4 Oct 2013  

Rongjuan Chen

Stevens Institute of Technology - School of Business

Yasuaki Sakamoto

AXA Direct Japan

Date Written: October 2, 2013

Abstract

In this work, we examined people’s tendency to share information discussing the Great East Japan Earthquake and analyzed their feelings in response to a message, in three conditions: (1) when they thought about themselves in a disaster center, (2) when they thought about another person, John, in a disaster center, and (3) when they did not take any perspective. We successfully replicated our previous work and extended it by suggesting that feelings could predict information sharing behavior. We then proposed a model of sharing crisis information and provided implications for developing and advancing social media technologies to enhance crisis communication.

Suggested Citation

Chen, Rongjuan and Sakamoto, Yasuaki, Feelings and Perspective Matter: Sharing of Crisis Information in Social Media (October 2, 2013). Howe School Research Paper No. 2013-20. Available at SSRN: https://ssrn.com/abstract=2335056 or http://dx.doi.org/10.2139/ssrn.2335056

Rongjuan Chen (Contact Author)

Stevens Institute of Technology - School of Business ( email )

Hoboken, NJ 07030
United States

Yasuaki Sakamoto

AXA Direct Japan ( email )

Japan

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