Performance Measurement Systems Development in a Telecommunications Company

Sammut-Bonnici, T., & Sarkis, J. (2001). Performance Measurement Systems. Production and Inventory Management Journal, 42(1), 19-24.

9 Pages Posted: 4 Oct 2013 Last revised: 13 Oct 2013

See all articles by Tanya Sammut-Bonnici

Tanya Sammut-Bonnici

University of Malta; University of Warwick

Joseph Sarkis

Clark University - Graduate School of Management

Date Written: October 3, 2001

Abstract

Developing performance measurement is a necessary element for the effective management of organizations. Performance measurement has been gaining in importance in both operations and management literature. In this paper an evaluation of the development and implementation of performance measures is presented. Investigation of the process from an organizational viewpoint provides insights into the advantages and disadvantages of a strategic activity-based development framework for performance measurement. General issues and implications for the management of performance measurement development and implementation provide some fundamental guidelines.

Keywords: performance measurement

Suggested Citation

Sammut-Bonnici, Tanya and Sarkis, Joseph, Performance Measurement Systems Development in a Telecommunications Company (October 3, 2001). Sammut-Bonnici, T., & Sarkis, J. (2001). Performance Measurement Systems. Production and Inventory Management Journal, 42(1), 19-24. . Available at SSRN: https://ssrn.com/abstract=2335396

Tanya Sammut-Bonnici (Contact Author)

University of Malta ( email )

Msida MSD 2080
Msida MSD 06
Malta

University of Warwick ( email )

Gibbet Hill Rd.
Coventry, West Midlands CV4 8UW
United Kingdom

Joseph Sarkis

Clark University - Graduate School of Management ( email )

950 Main Street
Worcester, MA, 01610-1477
United States

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