Performance Measurement Systems Development in a Telecommunications Company
Sammut-Bonnici, T., & Sarkis, J. (2001). Performance Measurement Systems. Production and Inventory Management Journal, 42(1), 19-24.
9 Pages Posted: 4 Oct 2013 Last revised: 13 Oct 2013
Date Written: October 3, 2001
Developing performance measurement is a necessary element for the effective management of organizations. Performance measurement has been gaining in importance in both operations and management literature. In this paper an evaluation of the development and implementation of performance measures is presented. Investigation of the process from an organizational viewpoint provides insights into the advantages and disadvantages of a strategic activity-based development framework for performance measurement. General issues and implications for the management of performance measurement development and implementation provide some fundamental guidelines.
Keywords: performance measurement
Suggested Citation: Suggested Citation