How to Learn Process-Oriented Thinking: An Experimental Investigation of the Effectiveness of Different Learning Modes

Schmalenbach Business Review, Vol. 65, October 2013, pp. 454-473

20 Pages Posted: 15 Oct 2013

See all articles by Michael Leyer

Michael Leyer

Frankfurt School of Finance & Management gemeinnützige GmbH

Jutta Wollersheim

Technische Universität München (TUM) - Institute for Information, Organization and Management

Date Written: 2013

Abstract

We examine the effectiveness of different learning modes in a process management context. We argue that many organizations will undergo a transformation from a function to a process orientation and that learning matters in this context, as a fundamental change in thinking is required. Using a questionnaire experiment with a sample of 147 participants, we found a significant influence of learning modes on the general success of learning process-oriented thinking. We observe that learning-by-doing is more effective than using documented knowledge. We raise awareness of the less studied underlying variables influencing the success of learning process-oriented thinking.

Keywords: Business Process Management, Explicit Knowledge, Implicit Knowledge, Learning Modes, Process-Oriented Thinking, Questionnaire Experiment

JEL Classification: D83, M10, M53

Suggested Citation

Leyer, Michael and Wollersheim, Jutta, How to Learn Process-Oriented Thinking: An Experimental Investigation of the Effectiveness of Different Learning Modes (2013). Schmalenbach Business Review, Vol. 65, October 2013, pp. 454-473. Available at SSRN: https://ssrn.com/abstract=2339967

Michael Leyer (Contact Author)

Frankfurt School of Finance & Management gemeinnützige GmbH ( email )

Sonnemannstraße 9-11
Frankfurt am Main, 60314
Germany

Jutta Wollersheim

Technische Universität München (TUM) - Institute for Information, Organization and Management ( email )

Leopoldstr. 139
Munich, 80804
Germany

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