How to Learn Process-Oriented Thinking: An Experimental Investigation of the Effectiveness of Different Learning Modes
Schmalenbach Business Review, Vol. 65, October 2013, pp. 454-473
20 Pages Posted: 15 Oct 2013
Date Written: 2013
We examine the effectiveness of different learning modes in a process management context. We argue that many organizations will undergo a transformation from a function to a process orientation and that learning matters in this context, as a fundamental change in thinking is required. Using a questionnaire experiment with a sample of 147 participants, we found a significant influence of learning modes on the general success of learning process-oriented thinking. We observe that learning-by-doing is more effective than using documented knowledge. We raise awareness of the less studied underlying variables influencing the success of learning process-oriented thinking.
Keywords: Business Process Management, Explicit Knowledge, Implicit Knowledge, Learning Modes, Process-Oriented Thinking, Questionnaire Experiment
JEL Classification: D83, M10, M53
Suggested Citation: Suggested Citation