An Organizational Study at Poly Fluoro Ltd
65 Pages Posted: 16 Oct 2013
Date Written: October 14, 2013
Abstract
Polytetrafluoroethylene (PTFE) is the largest selling fluoropolymers worldwide, accounting for about 60% of the demand for fluoropolymers. After almost six decades of its discovery, PTFE continues to be explored for application in different industries due to several inherent features such as high chemical-resistance, low friction, high insulation, longer life, inflammability, non-stickiness, and wide degree of temperature ranges. The compound is expected to maintain its dominant position in the fluoropolymers market in future buyer by emerging opportunities in various end-use applications including industrial filtration and chemical processing. Further, demand for PTFE is expected to gain pace following growing demand in applications such as fuel cells, photovoltaic modules, and batteries.
Keywords: Service Quality, Customer Satisfaction, Customer Loyalty
JEL Classification: M12
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