Innovation in Multi-Stakeholder Engagement

34 Pages Posted: 31 Oct 2013

See all articles by Sami Mahroum

Sami Mahroum

INSEAD Abu Dhabi Campus

Simon Bell

Open University, UK

Nasser Yassin

American University of Beirut

Date Written: October 30, 2013


This paper is concerned with the multitude of interleaving issues which emerge when engaging multiple stakeholders in decision making. Whilst recognising the intrinsic values of group work (including shared views, wide option selection, public spirited focus, legitimacy of decisions and improved intellectual content) and keeping in mind the numerous issues which confuse and obscure clear findings from group work (including multiple roles for participants, bias due to domination and distortion emerging from uneven group inputs) this paper uses an innovative methodology - the Triple Task - to propose a new framework for organising multi-stakeholder consultations. The Triple Task methodology was applied to test the new framework on multi-stakeholders in the context of education in Abu Dhabi, where various small groups were tasked and assessed using the methodology. The results indicate that moving participants from heterogeneous to homogenous groups results on these groups becoming more focused in their outcomes with greater clarity in the thinking of group members.

Keywords: Triple Task, Decision Making, Group Dynamics, Stakeholder Consultations

Suggested Citation

Mahroum, Sami and Bell, Simon and Yassin, Nasser, Innovation in Multi-Stakeholder Engagement (October 30, 2013). INSEAD Working Paper No. 2013/113/INSEAD Innovation Policy Initiative, Available at SSRN: or

Sami Mahroum

INSEAD Abu Dhabi Campus ( email )

P.O. Box 48049
Abu Dhabi
United Arab Emirates

Simon Bell

Open University, UK ( email )

Walton Hall
Milton Keynes, Buckinghamshire MK7 6AA
United Kingdom

Nasser Yassin (Contact Author)

American University of Beirut ( email )

Beirut, 0236

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