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Negotiation Via Email

Ebner, N. (2017). Negotiation via email. In Honeyman, C. & Schneider, A.K. (eds.) The Negotiator's Desk Reference. St Paul: DRI Press

20 Pages Posted: 2 Nov 2013 Last revised: 3 Oct 2017

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Date Written: 2017

Abstract

While certainly one of the most familiar modes for online communication, email is a constantly shifting entity. This chapter explores common pitfalls encountered in negotiating via email as well as advantages the medium offers, and offers best practices for negotiating through this communication channel. Written in 2017, this chapter offers a significant update to the existing literature on the subject, describing the changes that the email medium itself, as well as its users, have undergone in recent years with the proliferation of smartphones and other platforms for mobile communications. These changes have redesigned the map of challenges and advantages posed to us as we negotiate via email.

For further work on online negotiation, focusing specifically on the topic of trust, see:

https://ssrn.com/abstract=2167856
https://ssrn.com/abstract=1722065

For work on negotiating via videoconferencing, see;
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3029020

Keywords: negotiation, conflict, dispute, e-mail, email, communication, mobile, media, media effects, ADR, technology, tech, ODR, Online Dispute Resolution, Alternative Dispute Resolution, bargaining, dealmaking, dispute

Suggested Citation

Ebner, Noam, Negotiation Via Email (2017). Ebner, N. (2017). Negotiation via email. In Honeyman, C. & Schneider, A.K. (eds.) The Negotiator's Desk Reference. St Paul: DRI Press . Available at SSRN: https://ssrn.com/abstract=2348111

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

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