Form Matters: Informing Consumers Effectively

Amsterdam Law School Research Paper No. 2013-71

Institute for Information Law Research Paper No. 2013-10

52 Pages Posted: 16 Nov 2013

See all articles by Natali Helberger

Natali Helberger

University of Amsterdam - Institute for Information Law (IViR)

Multiple version iconThere are 2 versions of this paper

Date Written: November 15, 2013

Abstract

This study examines what lessons can be learned from behavioural research for the form in which consumer information is being presented. The argument that this study makes is that the form in which information is presented and the effective communication of such information is at least as important as its content, and that this is an aspect that is still generally neglected in information and consumer law. The study is particularly interested in the potential of digital technologies in making consumer information more effective, and new approaches to form requirements in areas in which the importance of effective communication has already been acknowledged, such as in communications law. The study concludes with concrete suggestions for the future design of transparency requirements in information law and policy.

Keywords: Transparency, form requirements, behavioural studies, digital technologies, smart transparency

JEL Classification: K39

Suggested Citation

Helberger, Natali, Form Matters: Informing Consumers Effectively (November 15, 2013). Amsterdam Law School Research Paper No. 2013-71. Available at SSRN: https://ssrn.com/abstract=2354988 or http://dx.doi.org/10.2139/ssrn.2354988

Natali Helberger (Contact Author)

University of Amsterdam - Institute for Information Law (IViR) ( email )

Kloveniersburgwal 48
1012 CX Amsterdam
Netherlands

HOME PAGE: http://www.ivir.nl

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