A Methodology for Documenting Key Knowledge Through the Application of Knowledge Audit Techniques: The Case of a Mexican Pulp Company

The IUP Journal of Knowledge Management, Vol. XI, No. 3, July 2013, pp. 7-28

21 Pages Posted: 21 Nov 2013 Last revised: 28 Dec 2013

See all articles by Alonso Perez-Soltero

Alonso Perez-Soltero

Universidad de Sonora

Rosario Alvarez-Quijada

Universidad de Sonora

Mario Barcelo-Valenzuela

University of Sonora

Andres Diaz-Valladares

Universidad de Montemorelos

Date Written: November 21, 2013

Abstract

Leveraging organizational knowledge is very important to improve the competitiveness of any company. Likewise, in the case of companies engaged in production of goods, proper documentation of manufacturing processes is critical to ensure the quality of products reaching the customers. This paper aims to propose a methodology to structure and document the process that takes place in the development of new products through the application of tools for auditing knowledge in order to ensure quality in the finished products. In addition to the proposed methodology, it is proposed to structure and design procedures for documenting and troubleshooting processes in the development of new products with a primary emphasis on identifying the key knowledge existing in the processes that are intended to document. Obtaining this key knowledge is through the application of audit techniques for knowledge and its representation is through knowledge maps. To validate this proposal, this methodology was implemented in a company engaged in the manufacture of packaging products located in Northwest Mexico.

Suggested Citation

Perez-Soltero, Alonso and Alvarez-Quijada, Rosario and Barcelo-Valenzuela, Mario and Diaz-Valladares, Andres, A Methodology for Documenting Key Knowledge Through the Application of Knowledge Audit Techniques: The Case of a Mexican Pulp Company (November 21, 2013). The IUP Journal of Knowledge Management, Vol. XI, No. 3, July 2013, pp. 7-28, Available at SSRN: https://ssrn.com/abstract=2357830

Alonso Perez-Soltero (Contact Author)

Universidad de Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83000
Mexico

HOME PAGE: http://www.aperez.mx

Rosario Alvarez-Quijada

Universidad de Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83150
Mexico

Mario Barcelo-Valenzuela

University of Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83150
Mexico

Andres Diaz-Valladares

Universidad de Montemorelos ( email )

Avenida Libertad Poniente 1300
Zaragoza
Montemorelos, 67530
Mexico

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