Success Comes in Many Dimensions: The Critical Role of the Human Capital and Preparing for the Future in Every Organizational Scorecard

27 Pages Posted: 8 Dec 2013

See all articles by Alan Maltz

Alan Maltz

Stevens Institute of Technology - School of Business

Aaron Shenhar

Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick

Dov Dvir

Ben-Gurion University of the Negev - Department of Business Administration

Haoyu Gao

Stevens Institute of Technology

Date Written: December 6, 2013

Abstract

This paper summarizes ten years of empirical research on the ingredients of sustainable organizational success at different organizational levels. While multiple dimensions of corporate success have received much attention in recent years, few studies had spanned the entire spectrum of structural levels. Our cumulative studies have addressed three distinctive levels – the corporate, the business unit, and the project level. While differences exist among levels, we found a common core across organizations to assess success from the very short to the very long-term. This dynamic framework includes the following dimensions: the short-term financial and efficiency measures, the benefits to the customer measures, the people and human capital management measures, and the long-term measures of investment in the future. Such framework could create a basis for any organization to develop its specific measures across its organizational levels. Of special interest are the role of the human capital and the investment in creating future opportunities. Our findings suggest implications for management on each dimension, and suggestions on how to address the human capital as well as preparing for the future across organizational levels.

Keywords: success dimensions, performance measures, organizational effectiveness, human capital, human resources management, leadership, efficiency, customer’s benefits

Suggested Citation

Maltz, Alan and Shenhar, Aaron and Dvir, Dov and Gao, Haoyu, Success Comes in Many Dimensions: The Critical Role of the Human Capital and Preparing for the Future in Every Organizational Scorecard (December 6, 2013). Howe School Research Paper No. 2013-25. Available at SSRN: https://ssrn.com/abstract=2364525 or http://dx.doi.org/10.2139/ssrn.2364525

Alan Maltz (Contact Author)

Stevens Institute of Technology - School of Business ( email )

Hoboken, NJ 07030
United States

Aaron Shenhar

Rutgers, The State University of New Jersey - Rutgers Business School at Newark & New Brunswick ( email )

Janice H. Levin Bldg., Room 121
94 Rockafeller Road
Piscataway, NJ 08854-8054
United States

Dov Dvir

Ben-Gurion University of the Negev - Department of Business Administration ( email )

Beer-Sheva, 84105
Israel

Haoyu Gao

Stevens Institute of Technology

Hoboken, NJ 07030
United States

Register to save articles to
your library

Register

Paper statistics

Downloads
131
rank
214,400
Abstract Views
515
PlumX Metrics
!

Under construction: SSRN citations will be offline until July when we will launch a brand new and improved citations service, check here for more details.

For more information