Human Resource Development in Tourism Industry

11 Pages Posted: 11 Dec 2013

See all articles by Y.Chitra Rekha

Y.Chitra Rekha

Audisankara College of Engineering & Technology

Srinivas Saiprasad Reddy

Narayana Engineering College

Date Written: December 10, 2013


Tourism has emerged as an important socioeconomic activity. It is an important international industry and a leading economic driver of the 21st century service sector. Human Resource Development (HRD) is central to the sustainability-oriented tourism development initiative. It has been observed that over the years, there has been a change in the demand and supply pattern of human resources for the travel industry, with the demand in favor of more educated and specialized personnel. However, the development of human resources in tourism is subject to a number of obstacles, and is severely lagging in terms of professionalism. There is no evidence of any kind of HRD approach being followed by the tour operators/travel agencies. Skill shortage within the industry is an outcome of short-term management and lack of investment in people. The tourism workforce appears to be "uneducated, unmotivated, untrained, unskilled and unproductive". Thus, there is a need to enhance the image of the industry personnel through standard human resource management and development practices, which require the cooperation of the people involved in the tourism business. In this Paper an effort has been made to shed light on problems and challenges of HRD in the tourism industry in India.

Keywords: Human Resource Development, Tourism management

JEL Classification: M12

Suggested Citation

Rekha, Y.Chitra and Reddy, Srinivas Saiprasad, Human Resource Development in Tourism Industry (December 10, 2013). Available at SSRN: or

Y.Chitra Rekha (Contact Author)

Audisankara College of Engineering & Technology ( email )

Andhra Pradesh

Srinivas Saiprasad Reddy

Narayana Engineering College ( email )

Andhra Pradesh

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