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Waiting Line System in Health Sector of Bangladesh: The Case of Dental Care Services in Dhaka City

Journal of Business & Economics, Vol. 1, No. 1, July 2006

14 Pages Posted: 22 Dec 2013  

Mohammad Anisur Rahman

University of Dhaka - Department of Management Information Systems

Mahbub Parvez

Daffodil International University - Faculty of Business and Economics

Date Written: July 1, 2006

Abstract

Waiting is inevitable in any service organization. Hence queues are formed. A long queue makes customer dissatisfied whereas increasing server to decrease the length of a queue requires costs Waiting Line Theory provides a platform to that notion The health sector of Bangladesh has been facing a bad experience for any citizen of Bangladesh. One of the reasons behind this is the queuing system prevailing in this sector This paper presents an investigation into the prevailing queuing system in the private practices of Dhaka city. On the basis of Investigation suggestions are put forward to improve the situation.

Keywords: Waiting Line, Queue, Health Sector, Bangladesh

Suggested Citation

Rahman, Mohammad Anisur and Parvez, Mahbub, Waiting Line System in Health Sector of Bangladesh: The Case of Dental Care Services in Dhaka City (July 1, 2006). Journal of Business & Economics, Vol. 1, No. 1, July 2006. Available at SSRN: https://ssrn.com/abstract=2370862

Mohammad Anisur Rahman (Contact Author)

University of Dhaka - Department of Management Information Systems ( email )

Faculty of Business Studies
Shahbag
Dhaka, 1000
Bangladesh
+8801757552178 (Phone)

Mahbub Parvez

Daffodil International University - Faculty of Business and Economics ( email )

102 Sukrabad, Mirpur Road, Dhanmondi
Dhaka, 1207
Bangladesh

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