Towards the Development of Generic Computer Assisted Dispute Resolution, Based on Conflict Theory

12 Pages Posted: 13 Jan 2014 Last revised: 17 Jan 2014

See all articles by Berry Zondag

Berry Zondag

Massey University - Dispute Resolution Centre

Arno R. Lodder

Vrije Universiteit - Dep. Transnational Legal Studies - CLI/Center for Law and Internet

Date Written: January 11, 2007

Abstract

Online dispute resolution (ODR) may be described as an attempt to use the internet to mainstream alternative dispute resolution (ADR). The question how conflict resolution and information technology interact at a fundamental level has received little attention. Improving information exchange about the substantive issues in a conflict prevents escalation of conflict and assists in resolution. Dispute resolution always involves separation of substantive and emotional issues. This is achieved by means of the process and/or by the involvement of the neutral. Creating ODR systems thus involves the question how this ‘separation’ may be automated. This paper reports on a project of which the ultimate goal is to create a generic Computer Assisted Dispute Resolution (CADR) system by analysing the structure of conflict and the role of information exchange in it.

Keywords: ODR,dispute resolution,conflict,emotion

Suggested Citation

Zondag, Berry and Lodder, Arno R., Towards the Development of Generic Computer Assisted Dispute Resolution, Based on Conflict Theory (January 11, 2007). International Review of Law, Computers & Technology, Vol. 21, No. 2, 2007. Available at SSRN: https://ssrn.com/abstract=2377672

Berry Zondag

Massey University - Dispute Resolution Centre ( email )

New Zealand

Arno R. Lodder (Contact Author)

Vrije Universiteit - Dep. Transnational Legal Studies - CLI/Center for Law and Internet ( email )

De Boelelaan 1105
Amsterdam, 1081HV
Netherlands

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