Measurement of Employees' Performance: A State Bank Application

International Review of Management and Business Research Vol. 2 Issue 2, June 2013

13 Pages Posted: 12 Jan 2014

See all articles by Halim Kazan

Halim Kazan

Gebze Institute of Technology (GIT) - Faculty of Business Administration

Sefer Gumus

Beykent University

Date Written: June 12, 2013

Abstract

The purpose of this research is to measure the performance of the employees who work in the service facilities. With a survey, 500 qualified observations from the universe of 20,000 was conducted. Statistical analyses techniques were used. Salary, employee relationship, job satisfaction, promotion and title haven’t impact on employee performance. It has determined that institutional belonging and motivation have an impact on employee performance. According to this, one unit change in institutional belonging and motivation gives rise to 0.556 unit rise in employee performance. Budget hasn’t impact a statistically on employee performance. Administration has a statistically impact on employee performance. On the one hand, one unit change in administrative view gives rise to 0.140 unit rise in employee performance. Physical working environment has an impact on employee performance. On the other hand, one unit change in physical working environment gives rise to 0.158 unit fall in employee performance. This study is limited to one state bank under investigation; therefore further research needs to be extended to other private and state banks. Executives could use the results of the research to resolve practical dilemmas by giving priority to the areas of measuring performance of the employees who work in the service facilities. While the paper shows salary, employee relationship, job satisfaction, promotion and title haven’t impact on employee performance but institutional belonging and motivation have an impact on employee performance

Keywords: Performance, Measurement of Performance, Service Management.

Suggested Citation

Kazan, Halim and Gumus, Sefer, Measurement of Employees' Performance: A State Bank Application (June 12, 2013). International Review of Management and Business Research Vol. 2 Issue 2, June 2013, Available at SSRN: https://ssrn.com/abstract=2377909

Halim Kazan (Contact Author)

Gebze Institute of Technology (GIT) - Faculty of Business Administration ( email )

Cayirova/Gebze
Kocaeli, 41400
Turkey

Sefer Gumus

Beykent University

Buyukcekmece
Istanbul, 34900
Turkey

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