Evaluation in Context: Reflections on How to Measure Success of Your 'WNM' Program

16 Pages Posted: 15 Jan 2014  

Justin Reich

Massachusetts Institute of Technology (MIT) - Office of Digital Learning

Sandra Cortesi

Harvard University - Berkman Klein Center for Internet & Society

Paulina Haduong

Harvard University - Berkman Klein Center for Internet & Society

Urs Gasser

Harvard University - Berkman Klein Center for Internet & Society

Date Written: January 14, 2014

Abstract

Evaluation is the systematic investigation of the effects that your program has on the lives of people touched by your program. The process of designing an evaluation system benefits your program by clarifying your goals and identifying indicators of progress towards your goals. The results of evaluation provide program staff with important evidence that can shape a reflective process of iteration and improvement. The products of evaluation are also vital for demonstrating to philanthropists and grant-makers the value of their charitable investments.

For many non-profit programs, evaluation is foreign and scary. We plunge into public service out of a passion for serving people, not because we want to gin up data for analysis. For those whose work depends upon the charity of others, evaluations run the risk of revealing weaknesses and limitations. Many people can be intimidated by the quantitative aspects of evaluation or feel that numerical summaries of work can obscure the transformative impact of programs on individual lives.

But the best non-profit agencies are learning organizations, committed to a constant cycle of experiment, inquiry, reflection, and refinement. By studying our programs, testing our assumptions, and gathering evidence of our impact and shortcomings, we have the opportunity to do our work even better. We can use evaluation to engage a growing audience of philanthropists and grant-makers who want to invest in programs committed to gathering evidence of their effectiveness.

Suggested Citation

Reich, Justin and Cortesi, Sandra and Haduong, Paulina and Gasser, Urs, Evaluation in Context: Reflections on How to Measure Success of Your 'WNM' Program (January 14, 2014). Berkman Center Research Publication No. 2014-4. Available at SSRN: https://ssrn.com/abstract=2379011 or http://dx.doi.org/10.2139/ssrn.2379011

Justin Reich

Massachusetts Institute of Technology (MIT) - Office of Digital Learning ( email )

77 Massachusetts Avenue
Cambridge, MA 02139
United States

Sandra Clio Cortesi (Contact Author)

Harvard University - Berkman Klein Center for Internet & Society ( email )

Harvard Law School
23 Everett, 2nd Floor
Cambridge, MA 02138
United States

Paulina Lanchi Haduong

Harvard University - Berkman Klein Center for Internet & Society ( email )

Harvard Law School
23 Everett, 2nd Floor
Cambridge, MA 02138
United States

Urs Gasser

Harvard University - Berkman Klein Center for Internet & Society ( email )

Harvard Law School
23 Everett, 2nd Floor
Cambridge, MA 02138
United States

HOME PAGE: http://cyber.law.harvard.edu/people/ugasser.html

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