Lost in Transition: Knowledge Acquisition and Knowledge Loss in Interpersonal Exchanges

41 Pages Posted: 29 Jan 2014 Last revised: 17 Apr 2019

See all articles by Marco Tortoriello

Marco Tortoriello

University of Navarra, IESE Business School

Florian A. Täube

European Management School; Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, iCite

Sebastian Moebus

EBS Universität für Wirtschaft und Recht - EBS Business School

Date Written: January 15, 2014

Abstract

In this paper, we study knowledge loss in knowledge transfer processes as a novel theoretical concept. In particular, we focus on 3,429 knowledge sharing ties among 330 employees in a data solution company and consider network features associated with incomplete transfers of knowledge from a source to a recipient. Results indicate that while strength of ties facilitates knowledge acquisition and reduces the amount of knowledge lost in interpersonal exchanges, network range (i.e. ability to connect with otherwise disconnected others) facilitates knowledge acquisition while increasing, at the same time, the amount of knowledge lost. Tie strength further moderates the relationship between network range and knowledge loss. By observing a “cost” to network range in terms of lost knowledge, we suggest that more attention should be paid not only to the advantages, but also to the liabilities of different network positions.

Keywords: social networks; knowledge loss; knowledge acquisition; network structure; range

Suggested Citation

Tortoriello, Marco and Täube, Florian A. and Moebus, Sebastian, Lost in Transition: Knowledge Acquisition and Knowledge Loss in Interpersonal Exchanges (January 15, 2014). EBS Business School Research Paper No. 14-05. Available at SSRN: https://ssrn.com/abstract=2387347 or http://dx.doi.org/10.2139/ssrn.2387347

Marco Tortoriello

University of Navarra, IESE Business School ( email )

Avenida Pearson 21
Barcelona, 08034
Spain

Florian A. Täube (Contact Author)

European Management School ( email )

Rheinstrasse 4N
Mainz, 55116
Germany

Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, iCite ( email )

19 Av Franklin Roosevelt
1050
Brussels
Belgium

HOME PAGE: http://www.solvay.edu

Sebastian Moebus

EBS Universität für Wirtschaft und Recht - EBS Business School ( email )

Gustav-Stresemann-Ring 3
65189 Wiesbaden, Hessen
Germany

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