Assessment of Patient Satisfaction on the Information Provided by Nurses During Hospitalization
11 Pages Posted: 4 Feb 2014
Date Written: January 31, 2014
Patients have explicit desires or requests for services when they visit hospitals. However, inadequate discovery of their needs may result in patient dissatisfaction. This study aimed to find the levels and determinants of patient satisfaction driven by nurses.
The researchers have conducted comparative cross-sectional study using quota sampling at Medical ward, surgical ward, orthopedic ward and gynecology and obstetrics ward of Civil Service Hospital, Kathmandu, Nepal. A pre-tested and contextually developed structured questionnaire been used to conduct interviews and check-list had been prepared for conducting non participatory observation. Descriptive statistics, analysis of variance, and factor analysis was used to analyze the result and interpretation was done on narrative basis.
The Cronbach alpha test on information provided by nurses and was found moderately reliable. Similarly, Application of test on information payment, information of referral and information of time of discharge shows that the satisfaction given on information of payment, information of referral and information of time of discharge is not different.
Keywords: satisfaction, information dissemination
JEL Classification: Z00, K00
Suggested Citation: Suggested Citation