Assessment of Patient Satisfaction on the Information Provided by Nurses During Hospitalization

11 Pages Posted: 4 Feb 2014

See all articles by Bibhav Adhikari

Bibhav Adhikari

Little Angels' College of Management (LACM)

Jivika Sharma

Civil Service Hospital

Date Written: January 31, 2014

Abstract

Patients have explicit desires or requests for services when they visit hospitals. However, inadequate discovery of their needs may result in patient dissatisfaction. This study aimed to find the levels and determinants of patient satisfaction driven by nurses.

The researchers have conducted comparative cross-sectional study using quota sampling at Medical ward, surgical ward, orthopedic ward and gynecology and obstetrics ward of Civil Service Hospital, Kathmandu, Nepal. A pre-tested and contextually developed structured questionnaire been used to conduct interviews and check-list had been prepared for conducting non participatory observation. Descriptive statistics, analysis of variance, and factor analysis was used to analyze the result and interpretation was done on narrative basis.

The Cronbach alpha test on information provided by nurses and was found moderately reliable. Similarly, Application of test on information payment, information of referral and information of time of discharge shows that the satisfaction given on information of payment, information of referral and information of time of discharge is not different.

Keywords: satisfaction, information dissemination

JEL Classification: Z00, K00

Suggested Citation

Adhikari, Bibhav and Sharma, Jivika, Assessment of Patient Satisfaction on the Information Provided by Nurses During Hospitalization (January 31, 2014). Available at SSRN: https://ssrn.com/abstract=2389678 or http://dx.doi.org/10.2139/ssrn.2389678

Bibhav Adhikari

Little Angels' College of Management (LACM) ( email )

Patan
Nepal

Jivika Sharma (Contact Author)

Civil Service Hospital ( email )

Min Bhawan, Kathmandu, 44600
Nepal

Register to save articles to
your library

Register

Paper statistics

Downloads
206
Abstract Views
1,152
rank
151,211
PlumX Metrics