Rough Day @ Work: Resolving Conflict Through an Online Simulation

In E. Biech (Ed.), The 2012 Pfeiffer Annual of Training. San Francisco: Pfeiffer

14 Pages Posted: 10 Feb 2014 Last revised: 14 Apr 2015

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Yael Efron

Zefat Academic College - School of Law; Hebrew University - Faculty of Law

Date Written: 2012

Abstract

Rough Day @ Work is an online role-play simulation designed to help managers improve and increase their skills in managing intra-organizational conflict situations. In addition, it allows participants to practice bringing their conflict management skills to bear through online communication.

Two employees working together suffer from intense clashes of style and personality. Their constant bickering is not only affecting their own productivity, but that of the entire department. Their manager refers them to a new online mediation program administered by the Human Resources department.

This simulation is designed to be carried out via email exchanges, but can also be tailored to be used through other communication platforms such as videoconferencing.

Students can be assigned reading material on the topic of email negotiation and online mediation, before or after the simulation, including:

http://ssrn.com/abstract=2161451

http://ssrn.com/abstract=2348111

http://ssrn.com/abstract=2167856

http://ssrn.com/abstract=1392474.

For more on teaching negotiation and mediation online, including use of online simulations, see:

http://ssrn.com/abstract=1916792

http://ssrn.com/abstract=2409075

For another simulation conducted through email exchanges (this one a negotiation simulation), see:

http://ssrn.com/abstract=2161451

Keywords: Conflict, simulation, online, online dispute resolution, organizational conflict, ODR, ADR, email, videoconference

Suggested Citation

Ebner, Noam and Efron, Yael, Rough Day @ Work: Resolving Conflict Through an Online Simulation (2012). In E. Biech (Ed.), The 2012 Pfeiffer Annual of Training. San Francisco: Pfeiffer. Available at SSRN: https://ssrn.com/abstract=2393046

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

Yael Efron

Zefat Academic College - School of Law ( email )

11 Jerusalem St.
Zefat, 13206
Israel

Hebrew University - Faculty of Law ( email )

Mount Scopus, Jerusalem, 91905
Israel

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