Job Satisfaction and Public Service Motivation

20 Pages Posted: 15 Feb 2014

See all articles by Lutz Kaiser

Lutz Kaiser

IZA Institute of Labor Economics; DIW Berlin, German Institute for Economic Research


Based on a unique case study-dataset, the paper analyses job satisfaction and public service motivation in Germany. A special issue of the investigation is related to the evaluation of performance pay scales that were introduced some years ago to German public employees within the frame of fostering New Public Management. The findings display a general dominance of intrinsic motivators. Additionally, this kind of motivators plays an important role with regard to building up and keeping job satisfaction in the public sector. Further results display the transferability of competences, autonomy, regular appraisal interviews and productivity feedback as factors incorporating a positive significance in terms of job satisfaction.

Keywords: job satisfaction, public service motivation, performance pay scales, HR-management

JEL Classification: J28, J45

Suggested Citation

Kaiser, Lutz, Job Satisfaction and Public Service Motivation. IZA Discussion Paper No. 7935, Available at SSRN:

Lutz Kaiser (Contact Author)

IZA Institute of Labor Economics ( email )

P.O. Box 7240
Bonn, D-53072

DIW Berlin, German Institute for Economic Research

Mohrenstra├če 58
Berlin, 10117

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