Does Job Satisfaction Influence Organizational Citizenship Behavior? An Empirical Study in Selected 4-Star Hotels in Jakarta, Indonesia

RIBER: Review of Integrated Business and Economics Research, Vol. 3, Issue 1, March 2014, p. 130-149, ISSN # 2304-1013

20 Pages Posted: 11 Mar 2014

See all articles by Arif Budiman

Arif Budiman

Admiral Markets Group

Samuel P. D. Anantadjaya

International University Liaison Indonesia (IULI)

Dea Prasetyawati

Faculty of Social Science; Swiss German University - Faculty of Business Administration & Humanities

Date Written: March 2014

Abstract

Increasing organizational survivability has no longer become an option, but a must. This may well be due to the impact of globalization, which has not only opened up international trade, but also increasing international competition (Evans, Pucik, & Bjorkman, 2011; Hubbard, Rice, & Beamish, 2008; Thompson, Gamble, & Strickland III, 2004). In the rush of international trade and competition in much of borderless nations these days, Organizational Citizenship Behavior (OCB), as a passive construct, has been proven to be beneficial for both employees and employers alike (Bergeron, Shipp, Rosen, & Furst, 2011; Mohanty & Rath, 2012; Nielsen, Bachrach, Sundstrom, & Halfhill, 2012; Noor, 2009; Yaghoubi, Mashinchi, & Hadi, 2010; Özturk, 2010).

This study seeks to analyze OCB in trying to determine its most influential factor. By far, previous researches have indicated that factors of job satisfaction have the most influence towards OCB (Intaraprasong, Dityen, Krugkrunjit, & Subhadrabandhu, 2012; Mohammad, Habib, & Alias, 2011; Swaminathan & Jawahar, 2013). The main purpose of this research is to single out the most influential element of job satisfaction towards OCB that can be managed or controlled in some way by organizations.

Data gathering is performed by means of questionnaire distributions in 4-star hotels in Jakarta. Data analysis and testing are computed in statistical software to note the level of correlations and influences of elements of job satisfaction towards OCB. However, strength of influence barely hits minimum, providing a base for future research on other factors that may be more influential towards OCB.

Keywords: organizational citizenship behavior, job satisfaction, path analysis

JEL Classification: M00, M10, M11

Suggested Citation

Budiman, Arif and Anantadjaya, Samuel P. D. and Prasetyawati, Dea, Does Job Satisfaction Influence Organizational Citizenship Behavior? An Empirical Study in Selected 4-Star Hotels in Jakarta, Indonesia (March 2014). RIBER: Review of Integrated Business and Economics Research, Vol. 3, Issue 1, March 2014, p. 130-149, ISSN # 2304-1013. Available at SSRN: https://ssrn.com/abstract=2406800

Arif Budiman

Admiral Markets Group ( email )

Jakarta
Indonesia

Samuel P. D. Anantadjaya (Contact Author)

International University Liaison Indonesia (IULI) ( email )

Eco Campus, The Breeze
BSD City
Serpong, Tangerang, Banten 15345
Indonesia
+62-21-5058-8000 (Phone)

HOME PAGE: http://www.iuli.ac.id

Dea Prasetyawati

Faculty of Social Science ( email )

Jakarta
Indonesia

Swiss German University - Faculty of Business Administration & Humanities ( email )

BSD City
Tangerang
Indonesia

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