Does Job Satisfaction Influence Organizational Citizenship Behavior? An Empirical Study in Selected 4-Star Hotels in Jakarta, Indonesia
RIBER: Review of Integrated Business and Economics Research, Vol. 3, Issue 1, March 2014, p. 130-149, ISSN # 2304-1013
20 Pages Posted: 11 Mar 2014
Date Written: March 2014
Increasing organizational survivability has no longer become an option, but a must. This may well be due to the impact of globalization, which has not only opened up international trade, but also increasing international competition (Evans, Pucik, & Bjorkman, 2011; Hubbard, Rice, & Beamish, 2008; Thompson, Gamble, & Strickland III, 2004). In the rush of international trade and competition in much of borderless nations these days, Organizational Citizenship Behavior (OCB), as a passive construct, has been proven to be beneficial for both employees and employers alike (Bergeron, Shipp, Rosen, & Furst, 2011; Mohanty & Rath, 2012; Nielsen, Bachrach, Sundstrom, & Halfhill, 2012; Noor, 2009; Yaghoubi, Mashinchi, & Hadi, 2010; Özturk, 2010).
This study seeks to analyze OCB in trying to determine its most influential factor. By far, previous researches have indicated that factors of job satisfaction have the most influence towards OCB (Intaraprasong, Dityen, Krugkrunjit, & Subhadrabandhu, 2012; Mohammad, Habib, & Alias, 2011; Swaminathan & Jawahar, 2013). The main purpose of this research is to single out the most influential element of job satisfaction towards OCB that can be managed or controlled in some way by organizations.
Data gathering is performed by means of questionnaire distributions in 4-star hotels in Jakarta. Data analysis and testing are computed in statistical software to note the level of correlations and influences of elements of job satisfaction towards OCB. However, strength of influence barely hits minimum, providing a base for future research on other factors that may be more influential towards OCB.
Keywords: organizational citizenship behavior, job satisfaction, path analysis
JEL Classification: M00, M10, M11
Suggested Citation: Suggested Citation