The Colombian Outsourcing and Offshoring Industry: The Effects of Institutions and Agglomeration Economies

R.Hernández et al. eds. Latin America’s Emergence in Global Services: A New Driver of Structural Change in the Region, ECLAC, Santiago, 2014

26 Pages Posted: 12 Apr 2014

See all articles by Nir Kshetri

Nir Kshetri

University of North Carolina (UNC) at Greensboro - Bryan School of Business & Economics

Marleny Cardona

Fundación Universitaria Konrad Lorenz; Universidad de los Andes, Colombia, Students

Hugo Díaz

Fundación Universitaria Konrad Lorenz

Suelen Castiblanco

Fundación Universitaria Konrad Lorenz

Date Written: April 8, 2014

Abstract

While the Latin American outsourcing and offshoring industry is largely dominated and overshadowed by Brazil, Mexico and Argentina, Colombia is emerging as a major challenger. Global and local companies are expanding their operations to mid-sized cities in the country. There is also some evidence that the Colombian outsourcing industry is slipping into a higher gear and moving towards high-value, data and knowledge-based services. In this paper, we seek to understand formal and informal institutions and the factors associated with economies of agglomeration in the Colombian outsourcing and offshoring industry.

Keywords: Outsourcing, institutions, agglomeration economies, Colombia, voice-based Business Process Outsourcing (BPO) services

JEL Classification: O33

Suggested Citation

Kshetri, Nir and Cardona, Marleny and Díaz, Hugo and Castiblanco, Suelen, The Colombian Outsourcing and Offshoring Industry: The Effects of Institutions and Agglomeration Economies (April 8, 2014). R.Hernández et al. eds. Latin America’s Emergence in Global Services: A New Driver of Structural Change in the Region, ECLAC, Santiago, 2014. Available at SSRN: https://ssrn.com/abstract=2422704

Nir Kshetri (Contact Author)

University of North Carolina (UNC) at Greensboro - Bryan School of Business & Economics ( email )

401 Bryan Building
Greensboro, NC 27402-6179
United States
336-334-4530 (Phone)
336-334-4141 (Fax)

Marleny Cardona

Fundación Universitaria Konrad Lorenz ( email )

Carrera 9Bis, No 62-43
Bogotá
Colombia

Universidad de los Andes, Colombia, Students

Carrera Primera # 18A-12
Bogota
Colombia

Hugo Díaz

Fundación Universitaria Konrad Lorenz ( email )

Carrera 9Bis, No 62-43
Bogotá
Colombia

Suelen Castiblanco

Fundación Universitaria Konrad Lorenz ( email )

Carrera 9Bis, No 62-43
Bogotá
Colombia

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