The Colombian Outsourcing and Offshoring Industry: The Effects of Institutions and Agglomeration Economies
R.Hernández et al. eds. Latin America’s Emergence in Global Services: A New Driver of Structural Change in the Region, ECLAC, Santiago, 2014
26 Pages Posted: 12 Apr 2014
Date Written: April 8, 2014
While the Latin American outsourcing and offshoring industry is largely dominated and overshadowed by Brazil, Mexico and Argentina, Colombia is emerging as a major challenger. Global and local companies are expanding their operations to mid-sized cities in the country. There is also some evidence that the Colombian outsourcing industry is slipping into a higher gear and moving towards high-value, data and knowledge-based services. In this paper, we seek to understand formal and informal institutions and the factors associated with economies of agglomeration in the Colombian outsourcing and offshoring industry.
Keywords: Outsourcing, institutions, agglomeration economies, Colombia, voice-based Business Process Outsourcing (BPO) services
JEL Classification: O33
Suggested Citation: Suggested Citation