The Affective Foundations of High-Reliability Organizing
Journal of Organizational Behavior 35(4): 592-596, 2014
5 Pages Posted: 16 Apr 2014 Last revised: 2 Sep 2014
Date Written: April 15, 2014
The factors that compel individuals to exert the extraordinary effort needed to create high reliability — consistent error-free performance under trying conditions — remain unspecified. Here, we propose that when individuals experience emotional ambivalence and prosocial motivation, it induces the broad thinking and other-orientation that undergird mindful organizing and high reliability.
Keywords: high reliability, mindful organizing, prosocial motivation, emotional ambivalence
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