Cohesiveness and Organizational Citizenship Behavior: A Multilevel Analysis Using Work Groups and Individuals

Journal of Management, 23: 775-793

19 Pages Posted: 21 Apr 2014

See all articles by Roland E. Kidwell

Roland E. Kidwell

Niagara University

Kevin W. Mossholder

Louisiana State University, Baton Rouge - E.J. Ourso College of Business Administration

Nathan Bennett

Georgia Institute of Technology - Organizational Behavior Area; J. Mack Robinson College of Business

Date Written: 1997

Abstract

Using a theory-based multilevel framework, we examined the potential relationships of two organizational citizenship behavior (OCB) dimensions with individual- and group-level measures. The individual-level measures used were employee job satisfaction and organizational commitment; the group-level measure used was work group cohesiveness. The sample for the study was drawn from eight service sector organizations. Hierarchical linear modeling (HLM) analyses revealed that employees in more cohesive work groups displayed greater amounts of courtesy than would have been predicted based only on their job satisfaction or organizational commitment. Further, the relationship between employee job satisfaction and the amount of courtesy displayed was stronger in the more cohesive groups. Such results were not obtained when conscientiousness was the focal OCB. Implications of our results, as well as use of HLM in multilevel investigations, are discussed.

Suggested Citation

Kidwell, Roland E. and Mossholder, Kevin W. and Bennett, Nathan, Cohesiveness and Organizational Citizenship Behavior: A Multilevel Analysis Using Work Groups and Individuals (1997). Journal of Management, 23: 775-793, Available at SSRN: https://ssrn.com/abstract=2426890

Roland E. Kidwell

Niagara University ( email )

Niagara University, NY 14109
United States

Kevin W. Mossholder

Louisiana State University, Baton Rouge - E.J. Ourso College of Business Administration ( email )

Baton Rouge, LA 70803-6308
United States
225-578-6142 (Phone)
225-578-6140 (Fax)

Nathan Bennett (Contact Author)

Georgia Institute of Technology - Organizational Behavior Area ( email )

800 West Peachtree St.
Atlanta, GA 30308
United States

J. Mack Robinson College of Business ( email )

P.O. Box 4050
Atlanta, GA 30303-3083
United States

HOME PAGE: http://nate-bennett.com

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