When Your Boss Says No!: The Effects of Leadership Style and Trust on Employee Reactions to Managerial Explanations

Journal of Occupational and Organizational Psychology, 81, 777-802, 2008

Posted: 25 Apr 2014

See all articles by Brian Holtz

Brian Holtz

Temple University - Department of Human Resource Management; Temple University - Organizational Behavior

Crystal Harold

Temple University - Department of Human Resource Management

Date Written: December 01, 2008

Abstract

The present study proposes and tests a model that examines the relationship between leadership style, trust, employee interpretations of managerial explanations, and justice perceptions. Using a critical incident methodology, 203 working adults were asked to recall a recent situation in which a request or proposal made to their manager was denied. Results provide strong support for the theoretical model. Namely, the effect of leadership style on explanation perceptions was indirect through employees’ level of trust in their manager. Specifically, employees who felt their manager was transformational reported a higher degree of trust and more favourable reactions to managerial explanations.

Keywords: justice, trust, leadership

Suggested Citation

Holtz, Brian and Harold, Crystal, When Your Boss Says No!: The Effects of Leadership Style and Trust on Employee Reactions to Managerial Explanations (December 01, 2008). Journal of Occupational and Organizational Psychology, 81, 777-802, 2008, Available at SSRN: https://ssrn.com/abstract=2428736

Brian Holtz (Contact Author)

Temple University - Department of Human Resource Management ( email )

Philadelphia, PA 19122
United States

Temple University - Organizational Behavior ( email )

Philadelphia, PA
United States

Crystal Harold

Temple University - Department of Human Resource Management ( email )

Philadelphia, PA 19122
United States

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