Not Just Videogames: Gamification and its Potential Application to Public Services

Digital Public Administration and E-Government in Developing Nations: Policy and Practice, edited by Professor Edward F Halpin. IGI Global, Forthcoming

43 Pages Posted: 27 Apr 2014

See all articles by Alberto Asquer

Alberto Asquer

University of London, SOAS, Department of Financial and Management Studies; Universita di Cagliari - Dipartimento di Scienze Economiche ed Aziendali

Date Written: April 25, 2014

Abstract

The aim of this chapter is to discuss how the emerging process of gamification can impact on the production of public services. Gamification is a relatively recent phenomenon that relates, in broad terms, to the introduction to game elements in non-game contexts. After reviewing the concept, design principles and techniques, and effects of gamification, the chapter will discuss the extend to which gamification may affect the production and delivery of public services. The conclusions with discuss the possible role of gamification in contributing reshaping the identity and role of citizens and their relationship with public authorities.

Keywords: Gamification, public services, public administration

Suggested Citation

Asquer, Alberto, Not Just Videogames: Gamification and its Potential Application to Public Services (April 25, 2014). Digital Public Administration and E-Government in Developing Nations: Policy and Practice, edited by Professor Edward F Halpin. IGI Global, Forthcoming, Available at SSRN: https://ssrn.com/abstract=2429345

Alberto Asquer (Contact Author)

University of London, SOAS, Department of Financial and Management Studies ( email )

Thornhaugh Street
London, WC1H 0XG
United Kingdom

Universita di Cagliari - Dipartimento di Scienze Economiche ed Aziendali ( email )

Viale Fra Ignazio 17
Cagliari, 09123
Italy

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