Not Just Videogames: Gamification and its Potential Application to Public Services
Digital Public Administration and E-Government in Developing Nations: Policy and Practice, edited by Professor Edward F Halpin. IGI Global, Forthcoming
43 Pages Posted: 27 Apr 2014
Date Written: April 25, 2014
Abstract
The aim of this chapter is to discuss how the emerging process of gamification can impact on the production of public services. Gamification is a relatively recent phenomenon that relates, in broad terms, to the introduction to game elements in non-game contexts. After reviewing the concept, design principles and techniques, and effects of gamification, the chapter will discuss the extend to which gamification may affect the production and delivery of public services. The conclusions with discuss the possible role of gamification in contributing reshaping the identity and role of citizens and their relationship with public authorities.
Keywords: Gamification, public services, public administration
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