Automated Border Control: A Comparative Usability Study at Two European Airports

8th International Conference on Interfaces and Human Computer Interaction (IHCI 2014), Lisbon, Portugal, July 2014

8 Pages Posted: 4 May 2014

See all articles by Anne-Marie Oostveen

Anne-Marie Oostveen

University of Oxford - Oxford Internet Institute

Mario Kaufmann

Fraunhofer Gesellschaft

Erik Krempel

Fraunhofer Gesellschaft

Gunther Grasemann

Fraunhofer Gesellschaft

Date Written: April 17, 2014

Abstract

Throughout Europe airports are increasingly installing automated border control (ABC) technologies as they are expected to improve security, streamline the traveling process, and facilitate better passenger experience. Although these e-gates have been in use for years, they are still underutilized by travellers. This might be partly due to problems with the systems’ usability. This paper presents a usability analysis of ABC e-gates at two large North-European international airports and compares their ease of use. Our study shows that there is scope for a better designed, standardized system with a more intuitive interface.

Keywords: Automated Border Control, e-gates, usability, passengers, biometrics

Suggested Citation

Oostveen, Anne-Marie and Kaufmann, Mario and Krempel, Erik and Grasemann, Gunther, Automated Border Control: A Comparative Usability Study at Two European Airports (April 17, 2014). 8th International Conference on Interfaces and Human Computer Interaction (IHCI 2014), Lisbon, Portugal, July 2014. Available at SSRN: https://ssrn.com/abstract=2432461 or http://dx.doi.org/10.2139/ssrn.2432461

Anne-Marie Oostveen (Contact Author)

University of Oxford - Oxford Internet Institute ( email )

1 St. Giles
University of Oxford
Oxford OX1 3PG Oxfordshire, Oxfordshire OX1 3JS
United Kingdom

HOME PAGE: http://www.social-informatics.net

Mario Kaufmann

Fraunhofer Gesellschaft ( email )

Germany

Erik Krempel

Fraunhofer Gesellschaft ( email )

Leonrodstrasse 54
D-80636 Munchen
Germany

Gunther Grasemann

Fraunhofer Gesellschaft ( email )

Leonrodstrasse 54
D-80636 Munchen
Germany

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