Emotional Intelligence and Job Satisfaction Among Employees of Service Sector in Pakistan

Ashraf, Ahmad, Shaikh O.A., Bhatti, S.R. (2014). Emotional Intelligence and Job Satisfaction among Employees of Service Sector in Pakistan. International Journal of Innovative Research & Development 3(5), 205-214

10 Pages Posted: 24 May 2014

See all articles by Muhammad Ashraf

Muhammad Ashraf

Indus University Karachi

Nawaz Ahmad

RTS (Research, Trainings, and Solutions); Institute of Business Management (IoBM)

Omar Shaikh

Indus University

Saleem Bhatti

Indus University

Date Written: May 23, 2014

Abstract

Emotional Intelligence and Job Satisfaction are closely related concepts in today’s competitive business environment which have drawn the interest of Research Scholars considerably. Although both concepts equally influence personal and organizational life of employees equally, there are finger counted studies on both the concepts in the area of human capital development. The main objective of this study is to comprehend the association between Emotional Intelligence and Job satisfaction. The study also attempts to analyze how age, marital status, education experience of employee in a working environment influences his job satisfaction and emotional intelligence. Data pertaining to this study was gathered from 100 respondents of Southern Sui Gas Company (SSGC) Technology Communication Services (TCS), Karachi Water & Sewerage Board (KWS&B), and TUV Pakistan utilizing BarOn EQ-I scale. Findings were drawn by applying statistical tools, such as correlation, ANOVA, multiple regressions. The study concluded that there were ample evidences of significant relationship between job satisfaction and emotional intelligence with working experience and marital status influencing it considerably.

Keywords: Emotion, Intelligence, Emotional Quotient, Job Satisfaction, Pakistan

JEL Classification: J24

Suggested Citation

Ashraf, Muhammad and Ahmad, Nawaz and Shaikh, Omar and Bhatti, Saleem, Emotional Intelligence and Job Satisfaction Among Employees of Service Sector in Pakistan (May 23, 2014). Ashraf, Ahmad, Shaikh O.A., Bhatti, S.R. (2014). Emotional Intelligence and Job Satisfaction among Employees of Service Sector in Pakistan. International Journal of Innovative Research & Development 3(5), 205-214. Available at SSRN: https://ssrn.com/abstract=2441152

Muhammad Ashraf (Contact Author)

Indus University Karachi ( email )

Indus Institute of Higher Education
Indus University
Karachi, PA Sindh 75000
Pakistan

HOME PAGE: http://indus.edu.pk

Nawaz Ahmad

RTS (Research, Trainings, and Solutions) ( email )

9th Nishat Lane, DHA 6
9th Nishat Lane, DHA 6
Karachi, Sindh 75500
Pakistan
00923009292422 (Phone)

Institute of Business Management (IoBM) ( email )

Plot # 84
Korangi Creek
Karachi, Sindh 75190
Pakistan

HOME PAGE: http://www.faculty.iobm.edu.pk/staff/nawaz-ahmad/

Omar Shaikh

Indus University ( email )

Karachi, Sindh 67000
Pakistan

Saleem Bhatti

Indus University ( email )

Karachi, Sindh 67000
Pakistan

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