Toyota Production System for Healthcare Organisations: Prospects and Implementation Challenges

Total Quality Management & Business Excellence, 2015

Posted: 25 May 2014 Last revised: 3 Mar 2017

See all articles by Kevin F. Collins

Kevin F. Collins

Indiana University Bloomington

Senthil Kumar Muthusamy

Slippery Rock University - Department of Management and Marketing

Amelia Carr

Bowling Green State University

Date Written: May 23, 2015

Abstract

The objective of this study is to document the implementation of the Toyota production system (TPS) in a Healthcare Organisation – Heartland Regional Medical Center – undertaken to meet accreditation standards and customer service goals. We record the challenges experienced and elaborate the effectiveness of knowledge management (KM) procedures during TPS implementation. The study addresses an organisation-wide preparation for implementing TPS and the accreditation standards of the National Joint Commission on the Accreditation of Healthcare Organizations. Our observations are centered on the Quality Management Council which has been involved in carrying out improvements in patient care, service, and hospital administration. The study documents the effectiveness of KM approaches such as cross-functional coordination and subject-matter experts in the implementation of TPS. This is a single site case study, and the challenges observed and remedies pursued while implementing TPS may be specific to the site or unique to the healthcare industry, and may not be appropriate in other organisational contexts. The study highlights key strategies and tenets that managers can pursue for effective integration of TPS in a Healthcare setting. Our study implies the importance of the creation of missions and goals that effectively bond the top management and employees to quality and safety goals. The use of subject-matter experts, employee committees, cross-functional teams, and process champions documented will provide the template for TPS implementation.

Keywords: healthcare; patient safety; Toyota production system; total quality management; knowledge management

Suggested Citation

Collins, Kevin F. and Muthusamy, Senthil Kumar and Carr, Amelia, Toyota Production System for Healthcare Organisations: Prospects and Implementation Challenges (May 23, 2015). Total Quality Management & Business Excellence, 2015, Available at SSRN: https://ssrn.com/abstract=2441319

Kevin F. Collins

Indiana University Bloomington ( email )

Dept of Biology
100 South Indiana Ave.
Bloomington, IN 47405
United States

Senthil Kumar Muthusamy (Contact Author)

Slippery Rock University - Department of Management and Marketing ( email )

Eisenberg Building 105 A
Slippery Rock, PA 16057
United States

HOME PAGE: http://www.schooloffishstrategy@gmail.com

Amelia Carr

Bowling Green State University ( email )

Department of Psychology
Bowling Green, OH 43403
United States

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