Antecedents and Consequences of Work-Family Conflict and Family-Work Conflict Among Frontline Employees in Turkish Hotels
The IUP Journal of Management Research, Vol. XII, No. 4, October 2013, pp. 39-55
Posted: 3 Jun 2014
Date Written: June 3, 2014
Work and family are two important roles the integrating and balancing of which is very difficult. Work-Family Conflict (WFC) and Family-Work Conflict (FWC) have been found to be two independent but correlated constructs that impact time, strain and behaviors of individuals in these two roles. An increasing number of both men and women report higher levels of WFC. This paper examines the potential antecedents and consequences of WFC and FWC in a large sample of frontline service workers in the hospitality sector in Turkey using anonymously completed questionnaires. The sample generally worked very long hours. The findings revealed that WFC and FWC were significantly and positively correlated. The results indicated higher levels of WFC than FWC, but the levels of both were moderate, which is surprising given the long hours worked. Frontline workers with a responsibility of supervising others and those at higher organizational levels reported higher levels of WFC and FWC. Frontline workers reporting higher levels of WFC indicated greater job satisfaction and absorption, while frontline workers indicating lower levels of FWC reported higher levels of job satisfaction and vigor. The paper also provides suggestions for reducing work and family concerns and calls for more work-family research among employees in the tourism and hospitality sector.
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