Patients’ Satisfaction and Quality Health Services: An Investigation From Private Hospitals of Karachi, Pakistan

Research Journal of Recent Sciences, ISSN 2277-2502, Vol. 3(7), 34-38, July (2014)

5 Pages Posted: 4 Jul 2014

See all articles by Rizwan Ahmed

Rizwan Ahmed

Indus University

Nawaz Ahmad

RTS (Research, Trainings, and Solutions); Institute of Business Management (IoBM)

Fouzia Nasir

Indus University

Imamuddin Khoso

University of Sindh

Date Written: July 2, 2014

Abstract

Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients’ expectations and understanding their needs. Patients’ feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected private hospitals of Karachi. Specially, the patients and their attendants’ are very much satisfied from patient ward services, laboratories services, food services, reception staff services, welfare services & healthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients’ satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planning & strategies’ will be made for planning & managing the health care system.

Keywords: Patient satisfaction, healthcare services, reception staff services, healthcare organizations, private hospitals

JEL Classification: C12, C42, J28, L84

Suggested Citation

Raheem, Ahmed and Ahmad, Nawaz and Nasir, Fouzia and Khoso, Imamuddin, Patients’ Satisfaction and Quality Health Services: An Investigation From Private Hospitals of Karachi, Pakistan (July 2, 2014). Research Journal of Recent Sciences, ISSN 2277-2502, Vol. 3(7), 34-38, July (2014). Available at SSRN: https://ssrn.com/abstract=2462044

Ahmed Raheem

Indus University ( email )

ST-2D, Block 17, Gulshan-e-Iqbal
Gulshan-e-Iqbal
Karachi, Sindh 75300
Pakistan

Nawaz Ahmad (Contact Author)

RTS (Research, Trainings, and Solutions) ( email )

9th Nishat Lane, DHA 6
9th Nishat Lane, DHA 6
Karachi, Sindh 75500
Pakistan
00923009292422 (Phone)

Institute of Business Management (IoBM) ( email )

Plot # 84
Korangi Creek
Karachi, Sindh 75190
Pakistan

HOME PAGE: http://www.faculty.iobm.edu.pk/staff/nawaz-ahmad/

Fouzia Nasir

Indus University

Karachi, Sindh 67000
Pakistan

Imamuddin Khoso

University of Sindh ( email )

Jamshoro, Sindh
Pakistan

Register to save articles to
your library

Register

Paper statistics

Downloads
304
Abstract Views
1,209
rank
98,106
PlumX Metrics