Digital Divide and Online Citizen-Government Interaction in Colombia
5 Pages Posted: 16 Jul 2014
Date Written: July 4, 2014
Governments around the world have implemented a wide array of projects to ensure citizens’ access to information and communication technologies (ICTs). Likewise, governments have implemented e-government services to facilitate the interaction between citizens and national and local government agencies and officials. E-government services seek to increase governments’ transparency, and citizen participation in the design and implementation of government initiatives. However, the mere existence of e-government services might not be enough for their actual use. This study explores the question about Internet access factors that might influence the use of ICTs for online citizen-government interaction, and asks about the way in which the use of e-government services might influence citizens’ perceptions of trust and corruption of local and national government institutions. These questions are addressed through a survey of urban Colombian Internet users. The results of this research can provide elements to complement existing and future government programs and policies.
Keywords: e-government, digital divide, government trust, government corruption, access opportunities, Colombia
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