Smart Cities in the New Service Economy: Building Platforms for Smart Services

AI & Society, June 2013, DOI: 10.1007/s00146-013-0464-0

Posted: 19 Jul 2014

See all articles by Ari-Veikko Anttiroiko

Ari-Veikko Anttiroiko

University of Tampere

Pekka Valkama

Tampere University

Stephen J. Bailey

Glasgow Caledonian University

Date Written: June 1, 2013


Recent changes in service environments have changed the preconditions of their production and consumption. These changes include unbundling services from production processes, growth of the information-rich economy and society, the search for creativity in service production and consumption and continuing growth of digital technologies. These contextual changes affect city governments because they provide a range of infrastructure and welfare services to citizens. Concepts such as ‘smart city’, ‘intelligent city’ and ‘knowledge city’ build new horizons for cities in undertaking their challenging service functions in an increasingly cost-conscious, competitive and environmentally oriented setting. What is essential in practically all of them is that they paint a picture of cities with smooth information processes, facilitation of creativity and innovativeness, and smart and sustainable solutions promoted through service platforms. This article discusses this topic, starting from the nature of services and the new service economy as the context of smart local public services. On this basis, we build an overall framework for understanding the basic forms and dimensions of smart public services. The focus is on conceptual systematisation of the key dimensions of smart services and the conceptual modelling of smart service platforms through which digital technology is increasingly embedded in social creativity. We provide examples of real-life smart service applications within the European context.

Keywords: smart city, intelligent city, urban, public services, smartness

JEL Classification: O18, O21, O33, O35, O38

Suggested Citation

Anttiroiko, Ari-Veikko and Valkama, Pekka and Bailey, Stephen James, Smart Cities in the New Service Economy: Building Platforms for Smart Services (June 1, 2013). AI & Society, June 2013, DOI: 10.1007/s00146-013-0464-0, Available at SSRN:

Pekka Valkama

Tampere University ( email )

Tampere, FIN-33101

Stephen James Bailey

Glasgow Caledonian University ( email )

City Campus
Cowcaddens Road
Glasgow G4 0BA, Scotland
United Kingdom

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